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About

A simple customer engagement solution that might care more about your customers than you do. We work as an extension of your existing customer support departments. A remote team dedicated to managing any or all of these areas of customer success. We believe in giving back. We believe that many disadvantaged people can be even more focused on customer service and customer loyalty because of their circumstances. We focus on hiring and training the best people, all based in North America, regardless of their disabilities and situations. This means you have people who truly care, and relate to your customers. We can scale up within minutes to handle the chat volume of the smallest start-up to the largest enterprise clients. With our largest clients growing at rates of 20,000 plus customers a day we understand scalability and how to handle extreme volumes without issue. We integrate with all of the major ERPs and CRMs.

About

Let AnswerForce be your voice, whenever you need it. We can help grow your business by handling every call with professionalism and personality. Our virtual receptionists support you 24/7, allowing you to save on the cost of missed opportunities and focus on what truly matters: your customers. Our virtual receptionists will answer your calls when you're unavailable. We'll send you detailed reports, containing important call information. Greeting every caller, our friendly virtual receptionists can patch calls through to you or your team per your call handling instructions. Efficient AnswerForce receptionists will schedule appointments on your behalf, and will send you timely reminders. Professional AnswerForce receptionists will capture and qualify leads for you, enabling you to focus on growing your business. Ensure more of your callers reach a professional and caring voice with a bilingual answering service.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Companies seeking a solution offering a remote support department to manage their clients and customers

Audience

Businesses searching for a 24/7 virtual receptionist solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$279 per month
Monthly plans - starting from 200 minutes + 50 chats to 100,000 minute plans. Range of plans to suit every business. No contract so you can change plans to match your needs.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Advanced Chat Solutions
Founded: 2009
United States
acs.shrinkstack.com

Company Information

AnswerForce
United States
www.answerforce.com

Alternatives

Alternatives

Clerx

Clerx

Clerx AI
Ruby

Ruby

Ruby Receptionists

Categories

Managed Live Chat Supported

Categories

Answering Services Supported
Live Chat Supported
Managed Live Chat Supported

Live Chat Features

Canned Responses Not Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Supported

Integrations

Salesforce Supported
Zendesk Supported
Autotask PSA Not Supported
Constant Contact Not Supported
Encircle Not Supported
Field Force Not Supported
Freshdesk Not Supported
Freshsales Not Supported
Google Analytics Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Jobber Not Supported
Mailchimp Not Supported
Mailchimp Transactional Email (Mandrill) Not Supported
Pipedrive Not Supported
QuickBooks Online Not Supported
ServiceTrade Not Supported
Thryv Not Supported
Workiz Not Supported

Integrations

Salesforce Supported
Zendesk Supported
Autotask PSA Supported
Constant Contact Supported
Encircle Supported
Field Force Supported
Freshdesk Supported
Freshsales Supported
Google Analytics Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Jobber Supported
Mailchimp Supported
Mailchimp Transactional Email (Mandrill) Supported
Pipedrive Supported
QuickBooks Online Supported
ServiceTrade Supported
Thryv Supported
Workiz Supported
Claim Advanced Chat Solutions and update features and information
Claim Advanced Chat Solutions and update features and information
Claim AnswerForce and update features and information
Claim AnswerForce and update features and information