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About

Your favorite software to create Help, policy, and knowledgebase content. Now also on Mac. Easily get started with intuitive authoring based on HTML5 and CSS3. Create Microcontent to fuel next-generation media like AI-powered chatbot engines and more. Effortlessly ingest modern formats like Markdown, and legacy formats like Word and HTML5. Create immersive content using rich media. Make your review cycles seamless with out-of-the-box online review. Manage document versions with leading collaboration and source control platforms. Single-source publishing to any screen, device, and format of your choice. Deliver exceptional and dynamic content experiences with Frameless Responsive HTML5 output. Create and deliver exceptional Help, policy and procedure, and knowledgebase content with Adobe RoboHelp, now also on Mac. Author Microcontent to fuel chatbots, featured snippets in search results, and more.

About

​MindTouch is an enterprise-grade, AI-powered knowledge management platform designed to enhance customer self-service, agent assistance, and overall customer experience. It enables organizations to create, manage, and deliver consistent, personalized content across various touchpoints, including websites, support portals, and CRM systems. Key features include intelligent search capabilities, content personalization, access controls, and integration with tools like Salesforce and ServiceNow. The platform supports multilingual content and offers analytics to optimize knowledge base effectiveness. By providing a centralized repository for information, MindTouch helps reduce support costs, improve customer satisfaction, and increase operational efficiency. ​

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in search of a solution for authoring and publishing help, policy, and knowledge base content

Audience

Enterprises and customer service organizations seeking to improve self-service capabilities and streamline knowledge management across multiple channels

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$29.99 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Adobe
Founded: 1982
United States
www.adobe.com/products/robohelp.html

Company Information

MindTouch
Founded: 2005
United States
www.mindtouch.com

Alternatives

Alternatives

Archbee

Archbee

AiurLabs
RightAnswers

RightAnswers

Upland Software

Categories

Categories

Integrations

ServiceNow Supported
Zendesk Supported
Adobe Document Cloud Supported
Five9 Not Supported
Fluid Topics Supported
Help+Manual Supported
HelpXplain Supported
Indent Not Supported
Microsoft 365 Supported
Microsoft Word Supported
SAP CRM Not Supported
SAP Knowledge Central Not Supported
SAP Service Cloud Not Supported
SAP SuccessFactors Not Supported
Salesforce Supported
Salesforce Agentforce Service Not Supported
Salesforce Experience Cloud Not Supported
SearchUnify Not Supported
Zoho Directory Not Supported

Integrations

ServiceNow Supported
Zendesk Supported
Adobe Document Cloud Not Supported
Five9 Supported
Fluid Topics Not Supported
Help+Manual Not Supported
HelpXplain Not Supported
Indent Supported
Microsoft 365 Not Supported
Microsoft Word Not Supported
SAP CRM Supported
SAP Knowledge Central Supported
SAP Service Cloud Supported
SAP SuccessFactors Supported
Salesforce Not Supported
Salesforce Agentforce Service Supported
Salesforce Experience Cloud Supported
SearchUnify Supported
Zoho Directory Supported
Claim Adobe RoboHelp and update features and information
Claim Adobe RoboHelp and update features and information
Claim MindTouch and update features and information
Claim MindTouch and update features and information