ActivTrak

ActivTrak

Birch Grove Software
TrustRadius

TrustRadius

HG Insights
+
+

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About

ActivTrak helps enterprises drive operational efficiency through AI-powered workforce intelligence. Its award-winning platform transforms work activity data into actionable insights for workforce management, workforce productivity and workforce planning — enabling measurable ROI and stronger business outcomes. More than 9,500 organizations trust ActivTrak's technology, recognized by Deloitte's Technology Fast 500, Inc. 5000, TrustRadius, and G2. Backed by Sapphire Ventures and Elsewhere Partners, ActivTrak leads the way in privacy-first workforce data that fuels the future of intelligent work.

About

TrustRadius is a B2B technology decisioning and buyer intelligence platform that helps buyers research, compare, and evaluate business software using detailed product information and verified customer reviews. Every reviewer is verified and reviews are vetted, providing buyers with peer feedback to support technology purchasing decisions. For technology vendors, TrustRadius provides tools for collecting in-depth customer reviews, building brand preference, generating demand, and identifying in-market buyers. Its downstream intent data identifies accounts researching a vendor, its competitors, and relevant software categories, including activities such as reviewing pricing and comparing products. Vendors can activate these signals for ABM, sales prioritization, competitive campaigns, pipeline generation, upselling, and customer retention. TrustRadius also offers intent-driven leads, customer voice tools, content licensing, and GEO monitoring for measuring product visibility.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Business Owners and HR Professionals

Audience

Business technology buyers researching and comparing software, as well as B2B technology vendors, marketing teams, demand generation teams, ABM professionals, sales organizations, RevOps teams, and customer success teams seeking customer reviews, buyer intent, customer voice, in-market leads, and AI-search visibility

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10/user/month billed annually
We’ve designed our plans with flexibility and scalability in mind. Each plan has been created to offer unmatched value while giving you the option of adding functionality a la carte based on your needs.
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 3.8 / 5
ease 4.0 / 5
features 3.8 / 5
design 3.8 / 5
support 3.2 / 5

Reviews/Ratings

Overall 3.5 / 5
ease 4.2 / 5
features 3.5 / 5
design 4.0 / 5
support 3.3 / 5

Pros & Cons from Real Users

Pros

  • ActivTrak is a software that allows me to track my employees’ productivity at a bigger scale. It has a wide range of features that study many different factors that help track productivity and unproductivity. It has a main dashboard that easily displays a view of the overall productivity and gives a great summary during the day, and if I want to go more in-depth, I can easily see individual summaries and know which applications or websites the employees are using during work hours, what they are doing and if they are completing their daily tasks. It provides great reports that are very specific and helpful. ActivTrak allows me to set a thoughtful and organized plan in order to increase productivity, provide a great work balance, create a nice work environment and more, thanks to its insights and powerful management tools that help me have more organization around our business team as a whole, guide us to a powerful workflow and a better collaboration between us all. I like that it monitors everything without sacrificing privacy between employees and it captures screenshots during work hours to ensure that everything is being done and productivity is not being killed, it keeps the most important data private so employees are not worried about non-work related information being seen, which is something I appreciate as it also helps me focus only on the work aspect of things. Additionally, I also love the fact that this software works in real time and provides different updates about activity logs, goals, website usage, throughout the day so that I am updated on everything that is happening on my team, and can set alarms to be informed about something suspicious happening or someone not being productive, and can easily set future goals to ensure a well-done work environment that is pleasant to be in and actually helps increase productivity on our team.
  • The sales process was made easy. The application is easy to deploy (and fortunately easy to remove).
  • ActivTrak helps to boost team productivity. It auto enables time tracking feature to analyze employee work and performance. Reliable and excellent user interface.
  • Easy to track. Takes lots of snapshots. Easy to see what websites are productive and which are not.
  • Easy setup and configuration. Simple administration. Robust reporting with detail broken down to 5-minute blocks of time. The screenshot library is a great tool.

Cons

  • There is definitely a learning curve with this software, when I started using it, it felt too cluttered because of the amount of features that this software has, and it did not felt convenient because it did not provide great resources to start learning how to use it, it was very difficult to set everything up and start using it in our business. Also, I do find that the pricing plan is incredibly high per user and I would like to see more affordable plans coming out with less features because there are some features that I do not implement but they are included in the plan. It would be great to have a more affordable or customized plan that adjusts to small businesses, but other than those two points, ActivTrak is a software that has been working pretty well and does not present any issues when it comes to actively monitoring employees’ work hours, which was a main concern because I needed a tool that would work during all our shifts and I can easily monitor everything without coming across glitches or bugs while doing it, and I am relieved that it works perfectly without any inconvenience and provides a stable platform.
  • Completely ruined response time to salesforce.com and other internet resources even with their Chrome Extension "fix".
  • I never encountered any problems with this platform.
  • Some computers it's not tracking at all. Customer service was not helpful at all.
  • Sometimes the agent doesn't timeout so it shows long blocks of passive time overnight when the PC is locked but that is the only "issue" we found.

Pros & Cons from Real Users

Pros

  • TrustRadius is a good source to find out best suitable business software and tools and buyers get a clear and detailed insights about the products through real users experience based reviews, which make the tech buying decision easy.
  • Detailed review process with lots of queries Good clean website interface Lots of genuine reviews via Linked In profiles Good customer service with regular mail notifications
  • Decent User Interface. Large catalog of software reviews. Reviews are elaborated & moderated. Verified users via LinkedIn. B2B insights for buyers.
  • Not much to like. I guess the color scheme of the website is nice.

Cons

  • Listings are limited and review sources data is not so big as other similar services as SourceForge and others have.
  • Very less review invites Too strict moderation, asks a lot of details
  • Customer service can be more responsive. Many reviews are unoriginal & often irrelevant.
  • They miscategorized our product and allowed it to collect reviews and ratings in the wrong category. Then once we notified them that our product was miscategorized, weeks passed and they still did not move our product into the correct category as of the time of this review, even though they said they would look into it. Their vendor dashboard isn't very intuitive either. Hard to tell if your changes have saved or not.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Birch Grove Software
Founded: 2009
United States
activtrak.com/

Company Information

HG Insights
Founded: 2012
United States
trustradius.com

Alternatives

Alternatives

DeskTime

DeskTime

Draugiem Group
G2

G2

G2.com

Categories

Categories

Review Management Supported

Computer Security Features

Anti Spam Not Supported
Antivirus Not Supported
Audit Trail Supported
Compliance Management Supported
Database Security Audit Not Supported
File Access Control Not Supported
Financial Data Protection Not Supported
Maintenance Scheduling Not Supported
Real Time Monitoring Supported
Security Event Log Supported
Virus Definition Update Not Supported
Vulnerability Protection Supported

Employee Engagement Features

Benchmarking Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Supported
Employee Recognition Supported
Feedback Management Supported
Goal Management Supported
Health & Wellness Programs Not Supported
Performance Management Supported
Pulse Surveys Not Supported

Employee Monitoring Features

Activity Monitoring Supported
Browsing History Supported
Email Monitoring Supported
Keystroke Recording Not Supported
Productivity Analysis Supported
Remote Control Not Supported
Screen Activity Recording Not Supported
Time & Attendance Supported
Time Tracking Supported

Investigation Management Features

Contact Management Supported
Data Management Supported
Incident Management Supported
Reporting & Statistics Supported
Subject Profiles Supported

Review Management Features

Campaign Management Not Supported
Dashboard Supported
Negative Feedback Management Not Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Not Supported
Sentiment Analysis Not Supported
Social Sharing Supported
White Label Not Supported

Integrations

Salesforce Supported
Zapier Supported
ADP Global Payroll Supported
Active Directory Supported
Asana Supported
Clay Not Supported
Digesto Not Supported
Google Data Studio Supported
HG Insights Not Supported
HG Insights Contextual Intelligence Platform Not Supported
Microsoft Power BI Supported
Prodsight Not Supported
Reviewshake Not Supported
ServiceNow Supported
Slack Supported
Tableau Supported
Trello Supported
Workday Recruiting Supported
Wufoo Not Supported
monday AI work platform Supported

Integrations

Salesforce Supported
Zapier Supported
ADP Global Payroll Not Supported
Active Directory Not Supported
Asana Not Supported
Clay Supported
Digesto Supported
Google Data Studio Not Supported
HG Insights Supported
HG Insights Contextual Intelligence Platform Supported
Microsoft Power BI Not Supported
Prodsight Supported
Reviewshake Supported
ServiceNow Not Supported
Slack Not Supported
Tableau Not Supported
Trello Not Supported
Workday Recruiting Not Supported
Wufoo Supported
monday AI work platform Not Supported
Claim ActivTrak and update features and information
Claim ActivTrak and update features and information
Claim TrustRadius and update features and information
Claim TrustRadius and update features and information