Scritch

Scritch

Okapi Works
+
+

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About

Acronis Disaster Recovery Service is a complete IT business continuity solution that protects, and restores data, servers, or entire data centers suffering from a natural or man-made disaster. It will back up and replicate your systems into an on-site appliance and Acronis cloud data center. In case of outage, we can recover and restart your systems locally or in our cloud so you can continue providing IT services to your internal and external constituents until you can safely fail back. Acronis Disaster Recovery Service can protect any physical or virtual system in any environment and in any location. Whether you need to recover a single file, a database, or an entire server – it is as easy as a push of a button. Acronis Disaster Recovery Service ensures that your business stays in business by providing a flexible, pay-as-you-go service.

About

Scritch is an AI recovery agent for support and product teams at B2B software companies. Its SDK connects a failed action in an app to a recovery flow that examines the server response and relevant read-only evidence, explains the problem in plain language, and asks the user for information only they can provide. When a change is needed, Scritch requests approval and checks in code that the fix worked before telling the user they can continue. Teams can define the tools and repair steps available to the agent. For failures it cannot resolve, Scritch prepares an explanation and case trail for the support team and can hand the case to supported ticketing and messaging products. Common use cases include rejected invoices, failed imports or uploads, expired sessions, and account-access problems. The product is designed for technical blocks in B2B applications, not consumer social-media ban appeals or content moderation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations looking for an all-in-one solution for backup, disaster recovery, and data retention needs

Audience

Trust & safety, support, and product/ops teams at B2B SaaS and marketplace companies

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Acronis
Founded: 2003
Singapore
acronis.com

Company Information

Okapi Works
Belgium
scritch.xyz/

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Categories

Disaster Recovery Supported

Categories

Customer Service Supported

Disaster Recovery Features

Administration Policies Supported
Bare-Metal Recovery Not Supported
Encryption Not Supported
Failover Testing Supported
Flexible Data Capture Not Supported
Multi-Platform Support Supported
Multiple Data Type Support Supported
Offline Storage Not Supported

Integrations

Discord Not Supported
Intercom Not Supported
Jira Not Supported
Linear Not Supported
Logsign Supported
Slack Not Supported
Zendesk Not Supported

Integrations

Discord Supported
Intercom Supported
Jira Supported
Linear Supported
Logsign Not Supported
Slack Supported
Zendesk Supported
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Claim Acronis Disaster Recovery Service and update features and information
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