aReservation

aReservation

Indexic
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About

Award-Winning Booking Software to Power Up Your Tours, Activities, & Rentals Indexic's tour, activity, and rental booking software and waiver system make tour and activity bookings and rental reservations quick & easy so you can focus on your business. Ditch Manual Work, Grow Faster: Stop juggling bookings and paperwork. Our software automates tasks, freeing you to deliver amazing experiences and scale your business. Booking Made Easy: Simplify online reservations for tours, activities, and rentals. This user-friendly platform lets customers book and pay instantly, directly on your website 24/7. Reach a Global Audience: Connect with top travel platforms (OTA's) like TripAdvisor, Viator, Expedia, Groupon, GetYourGuide, and Google, highlighting your tours and rentals to a worldwide network of potential customers. Expert Support: Our USA-based industry veterans provide exceptional customer service every step of the way. You're a valued partner, not just a client.

About

Tour Manager helps you save time, providing a simple solution to manage all of your bookings from one calendar. Tour Manager provides an Online Booking Solution for your own website, Visitor Information Centres and Agents. Tour Manager integrates with leading accounting systems, which makes the management of your daily sales uncomplicated. Tour Manager includes an Advanced Reporting suite that allows you to build your own reports and capture the statistics you want to know! Tour Manager has the only direct connection to Bookeasy. This allows for your product to be booked by up to 170 Visitor Information Centres throughout Australia and the option to setup your own agents. Our friendly support team are available by phone and email support to answer all your questions and help you make the most out of Tour Manager. Tour Manager is Australia’s longest running and number one Tour Management System.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Tour, Rental and Activity companies

Audience

Companies and businesses searching for a solution to manage and improve their operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

You pay nothing for our basic software, no monthly subscription fees, and no setup fees. We take a small convenience fee that customers pay when they book on your website.
Free Version Supported
Free Trial Not Supported

Pricing

$69 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.9 / 5
features 5.0 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • We at AB Watersports in Atlantic Beach NC has been using Indexic for our online event reservations as well as our waivers for the last 8 years. The system is very user friendly from both ends of our operation. The best customer service team I have ever experienced with any of our businesses. I highly recommend this team for your operation.
  • I have used two other tour booking software companies (Peek and FareHarbor) in the past. I became frustrated with the workarounds required to make them work for my business. I selected Indexic for my business because they had more features than I needed to operate my boat rental company. The customer support team is knowledgeable and always available whenever I call.
  • I loved the way aRes helps manage my resources and has tools that keep the team from overbooking or missing something available. I loved the ease for customers and the reminders they received. I love the info aRes input to keep my noshows from costing me $. I love the Thresholds so we don't have empty spaces in middle of day! I loved tools to set for booking different tides and times for specialty adventures! I LOVE the customer service! Seriously love the customer service
  • The crew at Indexic has made it so easy to get signed up and thoroughly explain how the system works step by step. Senior Customer Success Representative, Sarah, is always very responsive with the answers needed.
  • Easy to navigate software! Staff is very helpful and informative when help is needed. This software makes booking customers extremely easy!

Cons

  • I don't have any issues with this product; well the only issues have been user issues ... hehe!
  • I cannot come up with any cons at this time as they exceed my expectations.
  • No cons! aRes team is always there if any issues! And they are there immediately!
  • I have experienced no issues during our time working with Indexic
  • I would like them to offer website development - thanks

Pros & Cons from Real Users

Pros

  • We have used Tour Manager for nine months and unfortunately cannot recommend the system in its current state. The platform has ongoing issues that have not been resolved despite repeated requests, including: Photos not uploading Descriptions displaying incorrectly Inaccurate information we cannot correct A clunky, outdated user experience No progress on fixes despite ongoing communication These issues directly affect how our business is represented to visitors and have created reputational risk. We have a signed contract and clear email trails confirming the correct information, yet the system still displays inaccurate content. The platform is also significantly more expensive than competitors, without delivering the reliability or functionality expected at this price point. We value strong partnerships and clear communication, but after nine months without resolution, we cannot recommend Tour Manager to other operators until these core issues are addressed.

Cons

  • Photos do not upload — our listing has remained incomplete for nine months. Descriptions are incorrect — despite a signed contract and email confirmation of the correct content. Inaccurate information displayed to guests — and we cannot correct it ourselves. System is slow and clunky — guests have questioned whether the site is legitimate. No weekend or overnight support — most issues occur outside business hours, leaving us unable to operate. Concerns treated as user error — rather than system faults, despite screenshots and documentation. No issues resolved in nine months — repeated follow‑ups have not resulted in any fixes. Zero bookings through the platform — every guest has contacted us directly due to lack of trust in the system. High cost compared to competitors — approximately double the price without delivering expected functionality. Significant time burden — we spend ~30 minutes per guest reassuring them and manually processing bookings.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Indexic
Founded: 2010
United States
www.indexic.net

Company Information

Tour Manager
Founded: 2011
Australia
tourmanager.com.au

Alternatives

Alternatives

Roeville t4

Roeville t4

Roeville Computer Systems
Tour Booking System

Tour Booking System

Distinctive Systems

Categories

Bike Rental Supported
Boat Rental Supported
Equipment Rental Supported
Reservations Supported
Tour Operator Supported
Waiver Supported

Categories

Tour Operator Supported

Tour Operator Features

Accommodation Booking Supported
Activities Booking Supported
Central Reservation System Supported
Coach Booking Not Supported
Custom Packages Supported
Customer Management Supported
GDS / OTA Integration Supported
Itinerary Creation Supported
Multi-Day Tours Supported
Payment Processing Supported
Price / Margin Management Not Supported
Promotions Management Supported
Quote Management Not Supported
Reservations Management Supported
Vendor Management Supported
Website Management Supported

Equipment Rental Features

Asset Tracking Supported
Barcoding Not Supported
Billing and Invoicing Not Supported
Customer Management Supported
Inventory Management Supported
Maintenance Management Not Supported
Order Management Not Supported
Reservations Management Supported
Utilization Reporting Supported

Reservations Features

Activities Booking Supported
Booking Notes Supported
CRM Not Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported

Waiver Features

Customizable Templates Supported
Data Export Supported
Online Signing Supported
QR Codes Not Supported
Searchable Database Supported
Status Tracking Supported
Waiver Kiosk Supported

Tour Operator Features

Accommodation Booking Not Supported
Activities Booking Supported
Central Reservation System Supported
Coach Booking Supported
Custom Packages Not Supported
Customer Management Supported
GDS / OTA Integration Not Supported
Itinerary Creation Supported
Multi-Day Tours Not Supported
Payment Processing Supported
Price / Margin Management Supported
Promotions Management Supported
Quote Management Supported
Reservations Management Supported
Vendor Management Not Supported
Website Management Not Supported

Integrations

Civitatis Supported
Expedia Supported
Facebook Supported
GetYourGuide Supported
GoDaddy Supported
Google Ad Manager Supported
Google Ads Supported
Google Analytics 360 Supported
Groupon Supported
Stripe Supported
TripShock Supported
Tripadvisor Supported
Viator Supported
aWaiver Supported

Integrations

Civitatis Not Supported
Expedia Not Supported
Facebook Not Supported
GetYourGuide Not Supported
GoDaddy Not Supported
Google Ad Manager Not Supported
Google Ads Not Supported
Google Analytics 360 Not Supported
Groupon Not Supported
Stripe Not Supported
TripShock Not Supported
Tripadvisor Not Supported
Viator Not Supported
aWaiver Not Supported
Claim aReservation and update features and information
Claim aReservation and update features and information
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Claim Tour Manager and update features and information