ACI Case Manager

ACI Case Manager

ACI Worldwide
ResolveCX

ResolveCX

CodeCones
ACI Case Manager ResolveCX

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ACI Case Manager:

About

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.
ResolveCX:

About

ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
ACI Case Manager:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ResolveCX:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ACI Case Manager:

Audience

Banks seeking an investigation management solution to manage their clients
ResolveCX:

Audience

Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
ACI Case Manager:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ResolveCX:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
ACI Case Manager:

API

Offers API Not Supported
ResolveCX:

API

Offers API Not Supported
ACI Case Manager:

Screenshots and Videos

ResolveCX:

Screenshots and Videos

ACI Case Manager:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
ResolveCX:

Pricing

$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version Not Supported
Free Trial Supported
ACI Case Manager:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ResolveCX:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ACI Case Manager:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
ResolveCX:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
ACI Case Manager:

Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager
ResolveCX:

Company Information

CodeCones
Founded: 2024
United States
resolvecx.global
ACI Case Manager:

Alternatives

ResolveCX:

Alternatives

No Alternatives
ACI Case Manager:
AIMS

AIMS

AIMS - Analytical Investigation Management System
ACI Case Manager:
ACI Case Manager:
ACI Case Manager:
ResolveCX:
ACI Case Manager:

Categories

ResolveCX:

Categories

ACI Case Manager:

Integrations

8x8 Contact Center Not Supported
Anthology Apply Supported
Anthology Encompass Supported
Anthology Engage Supported
Anthology Finance & HCM Supported
Anthology Payroll Supported
Avaya Experience Platform Not Supported
DMSFACTORY DocumentsPipeliner Supported
Datacard Secura Supported
Entrust Certificate Hub Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
NiCE CXone Mpower Not Supported
Shopify Not Supported
Webex Contact Center Not Supported
ResolveCX:

Integrations

8x8 Contact Center Supported
Anthology Apply Not Supported
Anthology Encompass Not Supported
Anthology Engage Not Supported
Anthology Finance & HCM Not Supported
Anthology Payroll Not Supported
Avaya Experience Platform Supported
DMSFACTORY DocumentsPipeliner Not Supported
Datacard Secura Not Supported
Entrust Certificate Hub Not Supported
Five9 Supported
Genesys Cloud CX Supported
NiCE CXone Mpower Supported
Shopify Supported
Webex Contact Center Supported
ACI Case Manager:
Claim ACI Case Manager and update features and information
Claim ACI Case Manager and update features and information
ResolveCX:
Claim ResolveCX and update features and information
Claim ResolveCX and update features and information