ACI Case ManagerACI Worldwide
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ResolveCXCodeCones
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Related Products
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ACI Case Manager:
About
Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.
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ResolveCX:
About
ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
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ACI Case Manager:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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ResolveCX:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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ACI Case Manager:
Audience
Banks seeking an investigation management solution to manage their clients
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ResolveCX:
Audience
Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
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ACI Case Manager:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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ResolveCX:
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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ACI Case Manager:
API
Offers API
Not Supported
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ResolveCX:
API
Offers API
Not Supported
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ACI Case Manager:
Screenshots and Videos |
ResolveCX:
Screenshots and Videos |
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ACI Case Manager:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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ResolveCX:
Pricing
$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version
Not Supported
Free Trial
Supported
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ACI Case Manager:
Reviews/
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ResolveCX:
Reviews/
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ACI Case Manager:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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ResolveCX:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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ACI Case Manager:
Company InformationACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager
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ResolveCX:
Company InformationCodeCones
Founded: 2024
United States
resolvecx.global
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ACI Case Manager:
Alternatives |
ResolveCX:
AlternativesNo Alternatives
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ACI Case Manager:
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ACI Case Manager:
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ACI Case Manager:
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ResolveCX: | |||||
ACI Case Manager:
Categories |
ResolveCX:
Categories |
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ACI Case Manager:
Integrations
8x8 Contact Center
Not Supported
Anthology Apply
Supported
Anthology Encompass
Supported
Anthology Engage
Supported
Anthology Finance & HCM
Supported
Anthology Payroll
Supported
Avaya Experience Platform
Not Supported
DMSFACTORY DocumentsPipeliner
Supported
Datacard Secura
Supported
Entrust Certificate Hub
Supported
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ResolveCX:
Integrations
8x8 Contact Center
Supported
Anthology Apply
Not Supported
Anthology Encompass
Not Supported
Anthology Engage
Not Supported
Anthology Finance & HCM
Not Supported
Anthology Payroll
Not Supported
Avaya Experience Platform
Supported
DMSFACTORY DocumentsPipeliner
Not Supported
Datacard Secura
Not Supported
Entrust Certificate Hub
Not Supported
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ACI Case Manager:
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ResolveCX:
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