isoTracker Complaints Management

isoTracker Complaints Management

isoTracker Solutions Ltd
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About

With your customized labels, you can easily enter data into 8D Manager. As soon as you enter data, 8D Manager automatically saves it and your reports are automatically updated. To save time, you can copy a previous corrective action report to a new report. 8D Manager includes drop-down lists that you can populate for quicker entry. If you have a spreadsheet of these items, you can easily add them to the software. Your corrective action process could contain external documents such as customer complaints, failure analysis, pictures, etc. With 8D Manager, you can hyperlink to all the supporting files within the report. Therefore you can find all the supporting documents in one place. For confidential actions that you do not want to share in a printed, pdf or email format, you can hide individual actions. This lets you document all the actions for internal review, yet choose whether or not to show them in your printed reports.

About

The isoTracker Complaints Module is designed to help organizations capture, manage, and resolve customer complaints in a controlled, traceable, and compliant manner. It provides a centralized system for logging complaints from multiple sources, assigning responsibility, and tracking investigation and corrective actions through to closure. The module supports configurable workflows, automated notifications, and escalation rules to ensure timely handling and accountability. Users can categorize complaints, analyze root causes, link them to corrective and preventive actions, and generate trend reports for management review. Full audit trails, role-based access control, and document attachments help maintain regulatory compliance and transparency, making the module a powerful tool for continuous improvement and customer satisfaction management.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations looking for a platform to spend less time writing corrective actions reports

Audience

Global Market

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$89 per month
Free Version
Free Trial

Pricing

$17 USD/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

8D Manager
www.quality-assurance-solutions.com/8D-Manager.html

Company Information

isoTracker Solutions Ltd
Founded: 2004
United Kingdom
www.isotracker.com

Alternatives

IMS Compliance Manager

IMS Compliance Manager

Innovative Management Systems

Alternatives

Resolve Enterprise

Resolve Enterprise

Resolve Software Group

Categories

Categories

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Integrations

Microsoft Access

Integrations

Microsoft Access
Claim 8D Manager and update features and information
Claim 8D Manager and update features and information
Claim isoTracker Complaints Management and update features and information
Claim isoTracker Complaints Management and update features and information