3CX vs. Competency Manager Comparison


3CX	Competency Manager CABEM Technologies	+	+
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About 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution.		About Train Employees. Prove Competency. Mitigate Risk. Competency Manager is an enterprise learning and competency solution that inspires professional development and mitigates compliance risk. For mid-sized to large organizations in manufacturing, healthcare, and education. How it Works for SMEs, Managers, and Employees. Subject Matter Experts can create learning activities and documentation requests directly in Competency Manager. Managers assign activities to individuals or teams, and can measure and reward progress. Employees progress through learning activities and develop skills. Benefits -Manage competency -Train with built in LMS -Track credentials and automatically be notified of expirations and renewals -Reduce risk across the organization -Deploy as a cloud based or on-premise application -Integrate with other software products as needed Easy Setup -Create Groups -Assign Users -Assign Tasks
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies of all sizes in all industries that need an open standards IP PBX		Audience Mid-sized to large organization in industries including manufacturing, healthcare, academic institutions, and more.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing Free for up to 10 users 3CX Pricing is based on your needs. 3CX FREE is free forever for up to 10 users. 3CX SMB is our low cost solution for up to 20 users. All other 3CX subscriptions are based on the number of simultaneous calls and not the number of extensions/users. This makes 3CX pricing much more competitive. Enter the number of users you have and we will automatically calculate the 3CX license size your company needs. Free Version Supported Free Trial Not Supported		Pricing $5/user/month Base pricing plus price per user. Price can vary based on modular purchasing or custom add-ons. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.7 / 5 support 4.3 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Pros from Real Users Pros Easy to use and great features. The value for money is great. Support Linux and Windows. And great support team. 3CX is very easy to use, for both the end user and the admin. Loaded with great features. The pricing structure is very affordable and more than competitive with other solutions out there. They are constantly adding updates and new features or improving on the ones they already had. Easy to use. Reliable. Fast. Features are unreal. Set it and forget it. Chat features through a website. Texting to land lines is awesome. It goes on and on. Flexible platform, user friendly, excellent support, moderate pricing, versions just keep getting better. Incredibly user friendly with standard features normally hidden behind paywalls or add-on modules. Ability to allow users to manage their own extension settings and desk phone(s) to their liking along with time of day rules and routing allow admins to focus on the running of the system instead of the headaches of user management. Small offices can get started with NO licensing costs! But, even so, the cost of licensing for larger systems is very reasonable when you break it down 'per phone'. 3CX incorporates every feature you'd need to provide to businesses a way to facilitate a fantastic customer experience. We love the call queues so that customers don't have to endlessly hunt for an employee. The advanced database integration is mostly unheard of these days. Easy phone and trunk configuration make it a breeze to rollout. Easy to manage. Lot's of administrative tasks are automated like renewing SSL certs. Flexible for most businesses. Never pay per extension. Most innovative IP-PBX around. Scales up & down - easy to install & maintain. Answer calls from anywhere. Audio/video calls from you mobile. All these feature for a meagre annual license price. Easy to configure and manage. Stability is key and 3CX doesn't fall short. SBC management and configuration is a breeze, people without knowledge can build their PBX easy.		Pros & Cons from Real Users Pros The competency manager has helped our organization track our training and competency of our employees. It has allowed us to ensure our employee have the tools they need to produce high quality product. The product is easy to use, but also robust. Our organization is complex, this program allows us to track the intricacies of our work while still allowing all of our workers to be able to navigate it. Beyond the software, I cannot speak highly enough about the CABEM team. Their team is responsive, helpful, and incredibly open minded. They truly want to help their customers thrive and they are always seeking feedback to make their system better. They have assisted every step of the way. The team worked with me to customize this program to fit our training and compliance needs. They were very patient with me as we worked together. Cons I don't have any cons. My only advice is to take your time when configuring the system. It is complex and doing it right is important, having to undo the configuration and redo it is a lot of work! Due to several built in design features not being needed for our company, it took a bit of discovery to decide what needed to be taken out to avoid user confusion.
Training Documentation Supported Webinars Supported Live Online Not Supported In Person Supported		Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
Company Information 3CX Founded: 2005 United States www.3cx.com		Company Information CABEM Technologies Founded: 2002 United States www.cabem.com
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Yeastar P-Series PBX System Yeastar		Dossier Dossier Solutions
Squaretalk		SoftExpert Competence SoftExpert
Thirdlane		Elsevier Performance Manager Elsevier
Ringover View All		Bridge View All
Categories Business Phone Systems Supported Business VoIP Supported Call Center Supported Call Center Infrastructure (CCI) Supported Cloud Communication Platform Supported Cloud PBX Supported Fax Server Supported Live Chat Supported PBX Supported Softphone Supported Telephony Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported		Categories Certification Tracking Supported Competency Management Supported Credentialing Supported Healthcare Learning Management Systems (LMS) Supported Learning Management Systems (LMS) Supported Remote Work Supported Skills Management Supported Training Supported
Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Not Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Cloud Communication Platform Features Audio / Video Conferencing Supported Call Center Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported IVR / Voice Recognition Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported Fax Server Features Archiving & Retention Not Supported Automated Routing Supported Delivery Management Not Supported Email to Fax Not Supported Fax to Email Supported FoIP Supported Whitelisting / Blacklisting Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Not Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Not Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Video Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported Web Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Not Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported		Show More Features Credentialing Features Appointment Management Not Supported Certification Tracking Supported Committee Management Not Supported Document Management Supported Expiration Management Supported License Verification Not Supported Online Applications Not Supported Privileging Not Supported Learning Management Systems (LMS) Features Academic / Education Supported Asynchronous Learning Supported Blended Learning Supported Built-In Course Authoring Supported Corporate / Business Supported Customizable Not Supported eCommerce Not Supported eLearning Companies Supported Gamification Supported Learner Portal Supported Mobile Learning Supported Open Source Not Supported SCORM Compliance Supported Synchronous Learning Supported Video Conferencing Not Supported Training Features Academic / Education Supported Asynchronous Learning Supported Blended Learning Supported Built-In Course Authoring Supported Built-in LMS Supported Certification Management Supported Corporate / Business Supported eCommerce Not Supported Learner Portal Supported Mobile Learning Not Supported Simulation Not Supported Synchronous Learning Supported Training Companies Supported
Integrations Microsoft 365 Supported C-Flex Supported Call Coach AI Supported ConnectWise CPQ Supported Controvo Supported Enapps ERP Supported Flip Supported Freshsales Supported HaloCSM Supported Horizon Hosted Phone System Supported Inserve Supported Kommo Supported Leexi Supported Microsoft Dynamics 365 Supported Microsoft Teams Supported Moodle Not Supported Ninox Supported SIPStation Supported Vibe Interactive Whiteboard Supported Zentrunk Supported Show More Integrations View All 71 Integrations		Integrations Microsoft 365 Supported C-Flex Not Supported Call Coach AI Not Supported ConnectWise CPQ Not Supported Controvo Not Supported Enapps ERP Not Supported Flip Not Supported Freshsales Not Supported HaloCSM Not Supported Horizon Hosted Phone System Not Supported Inserve Not Supported Kommo Not Supported Leexi Not Supported Microsoft Dynamics 365 Not Supported Microsoft Teams Not Supported Moodle Supported Ninox Not Supported SIPStation Not Supported Vibe Interactive Whiteboard Not Supported Zentrunk Not Supported Show More Integrations View All 8 Integrations
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