3CX vs. Allstream Comparison


3CX 4.4 out of 5 stars	Allstream 1.0 out of 5 stars
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3CX		Allstream

3CX: About 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution.		Allstream: About Allstream is a leader in business telecommunications working with customers throughout the United States and Canada. Everything we do revolves around simplifying your business communications and helping you innovate, thrive and grow. Our communications technologies include a range of innovative, highly scalable voice, Internet and connectivity solutions that help organizations communicate and collaborate more efficiently and profitably. Customers across North America trust Allstream with their mission-critical business connectivity solutions. Here’s what you get when you partner with us. We make everything easy so that you can focus on your business. Allstream is a leader in business communications throughout North America. Founded over 170 years ago in parallel with Canada’s first transcontinental railroad, Allstream continually re-invented itself to remain a leading provider of business communication services.
3CX: Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Allstream: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
3CX: Audience Companies of all sizes in all industries that need an open standards IP PBX		Allstream: Audience Businesses that demand high performance business-class connectivity, voice, collaboration, and managed services to lower costs, communicate more effectively, share data more intelligently and simplify complexity in IT environments
3CX: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Allstream: Support Phone Support Supported 24/7 Live Support Supported Online Supported
3CX: API Offers API Not Supported		Allstream: API Offers API Supported
3CX: Screenshots and Videos View more images or videos		Allstream: Screenshots and Videos View more images or videos
3CX: Pricing Free for up to 10 users 3CX Pricing is based on your needs. 3CX FREE is free forever for up to 10 users. 3CX SMB is our low cost solution for up to 20 users. All other 3CX subscriptions are based on the number of simultaneous calls and not the number of extensions/users. This makes 3CX pricing much more competitive. Enter the number of users you have and we will automatically calculate the 3CX license size your company needs. Free Version Supported Free Trial Not Supported		Allstream: Pricing No information available. Free Version Not Supported Free Trial Not Supported
3CX: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.7 / 5 support 4.3 / 5 Read all reviews		Allstream: Reviews/Ratings Overall 1.0 / 5 ease 1.1 / 5 features 1.3 / 5 design 1.3 / 5 support 1.1 / 5 Read all reviews
3CX: Pros from Real Users Pros Easy to use and great features. The value for money is great. Support Linux and Windows. And great support team. 3CX is very easy to use, for both the end user and the admin. Loaded with great features. The pricing structure is very affordable and more than competitive with other solutions out there. They are constantly adding updates and new features or improving on the ones they already had. Easy to use. Reliable. Fast. Features are unreal. Set it and forget it. Chat features through a website. Texting to land lines is awesome. It goes on and on. Flexible platform, user friendly, excellent support, moderate pricing, versions just keep getting better. Incredibly user friendly with standard features normally hidden behind paywalls or add-on modules. Ability to allow users to manage their own extension settings and desk phone(s) to their liking along with time of day rules and routing allow admins to focus on the running of the system instead of the headaches of user management. Small offices can get started with NO licensing costs! But, even so, the cost of licensing for larger systems is very reasonable when you break it down 'per phone'. 3CX incorporates every feature you'd need to provide to businesses a way to facilitate a fantastic customer experience. We love the call queues so that customers don't have to endlessly hunt for an employee. The advanced database integration is mostly unheard of these days. Easy phone and trunk configuration make it a breeze to rollout. Easy to manage. Lot's of administrative tasks are automated like renewing SSL certs. Flexible for most businesses. Never pay per extension. Most innovative IP-PBX around. Scales up & down - easy to install & maintain. Answer calls from anywhere. Audio/video calls from you mobile. All these feature for a meagre annual license price. Easy to configure and manage. Stability is key and 3CX doesn't fall short. SBC management and configuration is a breeze, people without knowledge can build their PBX easy.		Allstream: Pros & Cons from Real Users Pros nothing at all is good. Prices are way to high and customer service very poor. They’re great when you get new service, which most companies are when they’re trying to get new customers Nothing. We have no pros to give this company, because of the nature of the call that was made to our home. Satisfactory as Integra, and then as Allstream until the last year. But business went way downhill when Zayo got involved. Zero customer service, Zero understanding of business, their customer web portal is a joke. They jacked up their prices 250 % and still claim that their contract has been renewed automatically, even under their own contract they increased their price from $250 to $450 !! I can not believe I am saying this but Bell will be much better that Allstream / Zayo Group. It is like they hired staff only juicing out their existing clients, this line might have been in their job description. Stay away from their services. Cons Horrible portal. Makes you change your password every single time. Even if it was only 5 minutes since you changed it. Also seems to be a lot of problems with the bill pay system. Very difficult to reach a human being at the other end. We are actively seeking another provider for our fax system. If you have issues, you have to talk to somebody that doesn’t speak very good English! And they don’t follow through Everything about the unsolicited call. We are on the national do not call list. Became an unfair and fraudulent business, mistreating and attempting to overcharge long term customer Our phone line was from Allstream (through Bell Canada)
3CX: Training Documentation Supported Webinars Supported Live Online Not Supported In Person Supported		Allstream: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
3CX: Company Information 3CX Founded: 2005 United States www.3cx.com		Allstream: Company Information Allstream Founded: 1846 USA and Canada allstream.com
3CX: Alternatives PBXware Bicom Systems 4.6 out of 5 stars		Allstream: Alternatives Intermedia Unite Intermedia 4.2 out of 5 stars
3CX: Yeastar P-Series PBX System Yeastar 4.8 out of 5 stars		Allstream: RingCentral RingEX RingCentral 4.7 out of 5 stars
3CX: Squaretalk 4.8 out of 5 stars		Allstream: Dialpad Connect Dialpad 4.5 out of 5 stars
3CX: Thirdlane 5.0 out of 5 stars		Allstream: Vonage Business Vonage 3.3 out of 5 stars
3CX: Ringover View All		Allstream: 2600Hz View All
3CX: Categories Business Phone Systems Supported Business VoIP Supported Call Center Supported Call Center Infrastructure (CCI) Supported Cloud Communication Platform Supported Cloud PBX Supported Fax Server Supported Live Chat Supported PBX Supported Softphone Supported Telephony Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported		Allstream: Categories Business Phone Systems Supported Business VoIP Supported Call Center Supported IT Management Supported SIP Trunk Supported UCaaS Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported
3CX: Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Not Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Video Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported Web Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Not Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported Show More Features Cloud Communication Platform Features Audio / Video Conferencing Supported Call Center Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported IVR / Voice Recognition Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported Fax Server Features Archiving & Retention Not Supported Automated Routing Supported Delivery Management Not Supported Email to Fax Not Supported Fax to Email Supported FoIP Supported Whitelisting / Blacklisting Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Not Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Not Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported		Allstream: Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Not Supported Call Recording Supported Contact Management Not Supported Encryption Not Supported IVR / Voice Recognition Supported Ring Groups Not Supported SIP Trunking Not Supported Unified Communications Supported Voice Quality Enhancement Not Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Not Supported Reporting/Analytics Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Not Supported Call Recording Supported Call Routing Supported Chat / Messaging Not Supported Fax Management Supported File Sharing Not Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Video Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Not Supported Private Chat Not Supported Real-Time Chat Not Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Web Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Not Supported Private Chat Not Supported Real-Time Chat Not Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported
3CX: Integrations Azure Marketplace Supported CallSara Supported Clinicea Supported ConnectWise CPQ Supported DATEV Supported DIDforSale Supported Enapps ERP Supported Halo Service Desk Supported HaloCSM Supported HubSpot Customer Platform Supported Microsoft 365 Supported Microsoft Exchange Supported Microsoft Lens Supported MongoDB Supported PBXDom Supported Prospect CRM Supported Qobrix Supported TeamsDashboard Supported United World Telecom Supported Wiretap Telecom Supported Show More Integrations View All 72 Integrations		Allstream: Integrations Azure Marketplace Not Supported CallSara Not Supported Clinicea Not Supported ConnectWise CPQ Not Supported DATEV Not Supported DIDforSale Not Supported Enapps ERP Not Supported Halo Service Desk Not Supported HaloCSM Not Supported HubSpot Customer Platform Not Supported Microsoft 365 Not Supported Microsoft Exchange Not Supported Microsoft Lens Not Supported MongoDB Not Supported PBXDom Not Supported Prospect CRM Not Supported Qobrix Not Supported TeamsDashboard Not Supported United World Telecom Not Supported Wiretap Telecom Not Supported Show More Integrations View All 1 Integration
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