24Cevent vs. Runframe Comparison


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With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. 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Quick Deployment, Immediate Results: Integrates with your tech stack and fully deploy, with no warm-up period, in hours All-You-Can-Eat Data Ingest: Predictable pricing and with unlimited data logging for full-lifecycle detection Compliance Made Easy: 1 year data retention included, pre-built reports, and 24/7 automated monitoring 99.7% CSAT Support: Solution Architects for product support, the Incident Detection and Response Team creating new detections, and 24/7 SecOps support 150 Ratings Visit Website Grafana Cloud Grafana Labs delivers the leading AI-powered observability platform, built around Grafana—the world’s most widely adopted open source technology for dashboards and visualization. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Observability Platforms (3x) and furthest in Completeness of Vision (2025, 2026), Grafana Labs supports more than 25 million users and thousands of organizations, from startups to the Fortune 500. 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About 24Cevent is an incident management platform that automates alerting, reduces noise, and helps teams respond faster to critical incidents. It integrates with any monitoring tool, routes alerts to the right teams, and delivers notifications through reliable channels such as phone calls, email, WhatsApp, and collaboration tools. Key capabilities include intelligent alert correlation, customizable workflows, escalation policies, SLA tracking, and AI-powered incident response with 24Brains. Search “24Cevent” to learn more about how teams are automating their incident response and reducing operational load.	About Runframe is incident management and on-call scheduling for engineering teams, built natively in Slack. Declare incidents with /incident. Runframe creates a channel, assigns responders, and logs every action automatically. On-call rotations with escalation policies page the right person when no one responds. Analytics track MTTR, MTTA, and on-call fairness. Post-incident reviews use auto-generated timelines.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT Operations & NOC Teams, IT Leadership & Decision Makers, DevOps & Engineering Teams, Tool-Saturated Organizations, LATAM-Based IT Teams	Audience Engineering teams at seed to Series C startups, 10-200 engineers. DevOps, SRE, and platform engineering teams that run on-call rotations. Engineering managers who need visibility into incident response metrics and on-call load distribution.
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $30/contact/month Free Version Not Supported Free Trial Supported	Pricing $15/user/month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information 24Cevent Founded: 2016 Chile www.24cevent.com	Company Information Runframe Founded: 2025 runframe.io
Alternatives PagerTree	Alternatives PagerTree
ITOC360	Splunk On-Call Cisco
Opsgenie Atlassian	ilert
All Quiet	All Quiet
ilert View All	Kintaba View All
Categories Incident Management Supported	Categories Incident Management Supported
Incident Management Features Audit Trail Not Supported Corrective Actions (CAPA) Not Supported Disaster Recovery Not Supported Incident Reporting Supported IT Incident Management Supported OSHA Compliance Not Supported Root-Cause Diagnosis Supported Safety Management Not Supported Task Management Not Supported Ticket Management Supported
Integrations AWS Amplify Supported Azure Monitor Supported Checkmk Supported Datadog Supported Dynatrace Supported IBM Instana Supported Nagios Core Supported Nagios XI Supported Slack Not Supported SolarWinds Log Analyzer Supported Splunk APM Supported Splunk AppDynamics Supported WhatsUp Gold Supported Zabbix Supported Show More Integrations View All 13 Integrations	Integrations AWS Amplify Not Supported Azure Monitor Not Supported Checkmk Not Supported Datadog Not Supported Dynatrace Not Supported IBM Instana Not Supported Nagios Core Not Supported Nagios XI Not Supported Slack Supported SolarWinds Log Analyzer Not Supported Splunk APM Not Supported Splunk AppDynamics Not Supported WhatsUp Gold Not Supported Zabbix Not Supported Show More Integrations View All 1 Integration
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