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About

1Channel Return & Claims Management Software processes sales returns at the retailer, distributor, super stockist, and field sales levels, with automatic credit note generation once a return is approved by the higher-level party in the hierarchy. Damage, expired, and defective stock claims move through configurable approval routing based on role or reporting hierarchy, with up to seven approval levels available for complex distribution networks. GRN discrepancies trigger an automatic notification instead of blocking the goods receipt, and credit limit exceptions are flagged automatically so a manager can approve and update the limit in the same step. Field teams can raise and track returns directly from the mobile app during market visits.

About

8returns is a returns management platform designed to help ecommerce brands retain revenue and generate new sales during the return flow. Customers can exchange items, choose incentivized store credit, or place a new order during the return flow, keeping revenue within the business. AI workflows automate decisions, communication, and warehouse steps at scale, resulting in fewer tickets, fewer mistakes, and a faster experience for both customers and operations teams. Built-in analytics highlight why products are returned and where brands can prevent avoidable returns. Our core capabilities are Revenue retention, Exchanges, Store credit and Shop Now features. Brands can keep revenue instead of refunding it, generate additional revenue during return events, lower support and warehouse workload, reduce operational costs through automation, understand and reduce return drivers and ultimately deliver a faster and clearer customer experience.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

SMB, Mid-Market, Enterprise

Audience

Modern ecommerce and D2C brands who want to stop revenue leakage, automate operations without losing control and need insights to reduce returns long term.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

Contact us for custom pricing
Free Version Not Supported
Free Trial Supported

Pricing

€99/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

1Channel
Founded: 2014
India
www.1channel.co/return-management-software.html

Company Information

8returns
Founded: 2019
Germany
www.8returns.com

Alternatives

No Alternatives

Alternatives

Categories

Returns Management Supported

Categories

Returns Management Supported

Integrations

Shopify Not Supported
Shopware Not Supported

Integrations

Shopify Supported
Shopware Supported
Claim 1Channel Return & Claims Management and update features and information
Claim 1Channel Return & Claims Management and update features and information
Claim 8returns and update features and information
Claim 8returns and update features and information