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About

1Channel Return & Claims Management Software processes sales returns at the retailer, distributor, super stockist, and field sales levels, with automatic credit note generation once a return is approved by the higher-level party in the hierarchy. Damage, expired, and defective stock claims move through configurable approval routing based on role or reporting hierarchy, with up to seven approval levels available for complex distribution networks. GRN discrepancies trigger an automatic notification instead of blocking the goods receipt, and credit limit exceptions are flagged automatically so a manager can approve and update the limit in the same step. Field teams can raise and track returns directly from the mobile app during market visits.

About

1Channel Workflow Automation Software helps distribution and sales teams build no-code approval workflows with up to 7 configurable levels. Automated email and WhatsApp triggers notify approvers the moment an action is pending, while escalation and rejection rules keep requests from stalling. The platform covers order approvals, credit and return requests, and stock replenishment, with workflow versioning that keeps a history of how approval logic has changed over time. 24+ reports give operations and finance teams visibility into approval status across the organization, replacing manual sign-offs with rule-based routing tied to each team's reporting hierarchy.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

SMB, Mid-Market, Enterprise

Audience

FMCG, beverage, consumer durables, personal care, and pharma companies that need configurable, multi-level approval workflows across orders, credit, returns, and replenishment

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

Contact us for custom pricing
Free Version Not Supported
Free Trial Supported

Pricing

Contact for pricing
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

1Channel
Founded: 2014
India
www.1channel.co/return-management-software.html

Company Information

1Channel
India
www.1channel.co

Alternatives

No Alternatives

Alternatives

Categories

Returns Management Supported

Categories

Integrations

No info available.

Integrations

No info available.
Claim 1Channel Return & Claims Management and update features and information
Claim 1Channel Return & Claims Management and update features and information
Claim 1Channel Workflow Automation and update features and information
Claim 1Channel Workflow Automation and update features and information