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About

1Channel Mobile DMS App is a cloud-connected field sales app for distributor-facing teams. Reps view beats, record GPS attendance, check in via geofence or log phone visits, review customer balances and credit limits, and place orders from a catalog showing distributor stock, MRP, selling prices, and schemes. They generate and share PDF orders, update retailer stock, register outlets for manager approval, and submit returns with a reason and a credit-note, replacement, or refund outcome. Offline order capture syncs when connectivity returns. Analytics cover order history, attendance, visit compliance, sales, target achievement, and dormant outlets. An AI assistant answers questions and guides reps through tasks such as placing orders. Managers use the web dashboard to configure teams and monitor field activity, orders, and performance. The app serves sales representatives, managers, and distribution operations in FMCG/CPG, pharmaceuticals, food and beverage, and consumer durables.

About

1Channel Return & Claims Management Software processes sales returns at the retailer, distributor, super stockist, and field sales levels, with automatic credit note generation once a return is approved by the higher-level party in the hierarchy. Damage, expired, and defective stock claims move through configurable approval routing based on role or reporting hierarchy, with up to seven approval levels available for complex distribution networks. GRN discrepancies trigger an automatic notification instead of blocking the goods receipt, and credit limit exceptions are flagged automatically so a manager can approve and update the limit in the same step. Field teams can raise and track returns directly from the mobile app during market visits.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

FMCG and CPG companies, pharmaceutical companies, consumer durables brands, food and beverage manufacturers, manufacturers selling through distributors and super stockists, field sales teams, and area and regional sales managers.

Audience

SMB, Mid-Market, Enterprise

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

Monthly and annual plans are available; pricing varies with user count, selected features, beat configuration, and distribution network size.
Free Version Not Supported
Free Trial Not Supported

Pricing

Contact us for custom pricing
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

1Channel
Founded: 2014
India
www.1channel.co/mobile-dms-app

Company Information

1Channel
Founded: 2014
India
www.1channel.co/return-management-software.html

Alternatives

Alternatives

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Appriss Engage

Appriss Engage

Appriss Retail

Categories

Field Sales Supported

Categories

Returns Management Supported

Integrations

No info available.

Integrations

No info available.
Claim 1Channel Mobile DMS App and update features and information
Claim 1Channel Mobile DMS App and update features and information
Claim 1Channel Return & Claims Management and update features and information
Claim 1Channel Return & Claims Management and update features and information