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About

1Channel AI-Powered DMS is a conversational distribution management system with a built-in AI assistant that answers questions about orders, stock, and payments through typing or browsing help topics. Automated order validation checks stock availability, applicable schemes, pricing, and credit limit at the point of order placement, and intelligent stock allocation applies FIFO and FEFO logic so products expiring sooner are dispatched first. Auto stock replenishment triggers a purchase order automatically when SKU-level stock drops below a configured minimum, and a workflow automation engine lets teams build conditional workflows with real-time triggers, Email and WhatsApp notifications, and approval routing across up to 7 levels. Auto payment allocation matches incoming payments against outstanding invoices, and GRN discrepancies are automatically routed to the right approver. A real-time analytics dashboard gives KPIs, sales trends, top products, and 24+ configurable reports.

About

1Channel Return & Claims Management Software processes sales returns at the retailer, distributor, super stockist, and field sales levels, with automatic credit note generation once a return is approved by the higher-level party in the hierarchy. Damage, expired, and defective stock claims move through configurable approval routing based on role or reporting hierarchy, with up to seven approval levels available for complex distribution networks. GRN discrepancies trigger an automatic notification instead of blocking the goods receipt, and credit limit exceptions are flagged automatically so a manager can approve and update the limit in the same step. Field teams can raise and track returns directly from the mobile app during market visits.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Distributors, FMCG brands, and consumer goods manufacturers

Audience

SMB, Mid-Market, Enterprise

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

Available on request
Free Version Not Supported
Free Trial Supported

Pricing

Contact us for custom pricing
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

1Channel
Founded: 2015
India
www.1channel.co

Company Information

1Channel
Founded: 2014
India
www.1channel.co/return-management-software.html

Alternatives

Alternatives

Appriss Engage

Appriss Engage

Appriss Retail
flexLOGISTIC

flexLOGISTIC

Logical

Categories

Distribution Supported

Categories

Returns Management Supported

Integrations

1Channel Sales Force Automation Supported

Integrations

1Channel Sales Force Automation Not Supported
Claim 1Channel AI-Powered DMS and update features and information
Claim 1Channel AI-Powered DMS and update features and information
Claim 1Channel Return & Claims Management and update features and information
Claim 1Channel Return & Claims Management and update features and information