12Return vs. Fidelity Fulfilment Comparison


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About 12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce. Prepared for global returns In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business. No one-size-fits-all You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more. Multi-language customer interface Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages. It works with any system Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.	About Fidelity Fulfilment returns management software and service is built to make product returns a strategic advantage rather than a logistics burden by combining a powerful tech platform with physical returns handling. Their proprietary Unify system tracks and validates returns in real time, giving brands and their customers full visibility while protecting revenue, and integrates natively via EDI and API with major ecommerce platforms like Shopify, WooCommerce, Amazon, Wix, and TikTok Shop. It supports a step-by-step returns workflow where customers send items back, it validates and tracks each return, quality control teams assess condition against brand-specific rules, and returned goods can be refurbished, repaired, recycled, repackaged, or restocked according to bespoke guidelines. Unify also offers customizable workflows, real-time inventory, and performance monitoring via a browser-based interface, and flexible rules to adapt to changing business needs.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Retail brands and logistics service providers	Audience Ecommerce brands and operations teams seeking a unified returns management system that tracks, validates, inspects, refurbishes, and resells returned products to protect margin and customer satisfaction
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing € 495 per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information 12Return Founded: 2010 Netherlands 12return.com	Company Information Fidelity Fulfilment Founded: 2010 United Kingdom fidelityfulfilment.com/en/ecommerce-returns
Alternatives ReturnBear	Alternatives ReturnPro
Returbo	Shipway Shipway by Unicommerce
Swap Swap Commerce	12Return
ReBound	WeSupply Labs
ReverseLogix View All	Frisbo View All
Categories Returns Management Shipping Warehouse Management	Categories Order Fulfillment Warehouse Management
Warehouse Management Features 3PL Management Barcoding / RFID Category Customization Channel Management Demand Planning Inventory Management Location Control Order Management Purchasing Quality Control Receiving / Putaway Management Returns Management Shipping Management Show More Features Returns Management Features 3PL / ERP Integration Automated Exchanges Branded Experience Custom Return Policy Inventory Management One-Click Returns Processing Returns Analytics Shopper Self-Service Smart Data Collection Shipping Features Air Shipping Bills of Lading Container Shipping Freight Shipping Ground Shipping Import / Export Ocean Shipping Parcel Shipping Quotes / Estimates Shipment Tracking Warehouse Management
Integrations Shopify Amazon Intercom LiveChat Magento Slack TikTok Shop UPS Ready Wix WooCommerce Zendesk Zuora Show More Integrations View All 8 Integrations	Integrations Shopify Amazon Intercom LiveChat Magento Slack TikTok Shop UPS Ready Wix WooCommerce Zendesk Zuora Show More Integrations View All 5 Integrations
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