Best Business Text Messaging Platforms for Zendesk
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Compare the Top Business Text Messaging Platforms that integrate with Zendesk as of August 2025
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This a list of Business Text Messaging platforms that integrate with Zendesk. Use the filters on the left to add additional filters for products that have integrations with Zendesk. View the products that work with Zendesk in the table below.
What are Business Text Messaging Platforms for Zendesk?
Business text messaging platforms enable companies to communicate with customers and employees through SMS or other messaging channels in a professional, efficient manner. These platforms offer features such as automated responses, mass messaging, and two-way conversations, making it easy to manage large-scale communication. They often integrate with CRM systems, allowing businesses to track conversations, schedule messages, and personalize interactions based on customer data. With analytics tools, businesses can monitor message performance, engagement, and delivery rates. Overall, these platforms help improve customer engagement, streamline communication workflows, and enhance service delivery. Compare and read user reviews of the best Business Text Messaging platforms for Zendesk currently available using the table below. This list is updated regularly.
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1
Twilio Messaging
Twilio
Twilio Business Text Messaging empowers organizations to connect with their customers through efficient, scalable, and personalized communication. This service allows businesses to send and receive SMS and MMS messages, facilitating real-time interactions that enhance customer engagement and satisfaction. With Twilio's robust API, businesses can integrate messaging capabilities into their existing systems, enabling automated notifications, customer support, and marketing campaigns. The platform supports two-way messaging, allowing customers to respond and engage in meaningful conversations. Twilio ensures compliance with industry standards and regulations, providing tools for managing opt-ins and opt-outs seamlessly.Starting Price: $0.0079 per message -
2
Klaviyo
Klaviyo
Klaviyo is an all-in-one platform that makes it easy for B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI, it's faster and easier than ever to create personalized, lasting customer relationships. Klaviyo unifies your customer profiles by capturing every event, and then lets you orchestrate your email marketing, SMS marketing, push notifications, WhatsApp, and RCS campaigns in one place. Klaviyo AI helps you build audiences, write copy, and optimize — so you can always send the right message at the right time, automatically. With real-time attribution and insights, you'll be able to make smarter, faster decisions that drive ROI. Trusted by more than 170,000 businesses, Klaviyo can grow your business while keeping operations simple and customer relationships strong.Starting Price: $0/month -
3
Attentive
Attentive Mobile
Send messages your customers want to read (and act on). Attentive’s AI-powered SMS & email platform helps retail enterprises to e-commerce entrepreneurs engage customers and drive billions in revenue. We'll help you target the right audience and measure your most important metrics to optimize your marketing program. And with over 100 flexible integrations, you can seamlessly connect to the rest of your marketing stack. We partner with industry innovators in retail & e-comm, food & beverage, and media & entertainment. Attentive’s AI-powered SMS & email platform will double your ROI in just a few months. Learn more about our free 30-day trial. -
4
CallTools
CallTools
CallTools makes business text messaging simple, personal, and effective. Designed for one-to-one engagement, our platform supports manual SMS and MMS so agents can send messages, images, and updates directly to leads or customers. Ideal for appointment reminders, follow-ups, or quick check-ins, business texting with CallTools helps your team stay connected in real time—without the need for mass blasts. Each conversation is logged and tied to the contact’s profile for easy tracking and continuity. With a clean, intuitive interface and full message history, agents can manage multiple conversations while keeping it all organized. Whether you’re following up on a call, sending a photo, or answering a quick question, CallTools keeps business communication professional, compliant, and personal. -
5
Kixie PowerCall & SMS
Kixie
Kixie is a revenue engagement platform that helps teams connect faster, sell smarter, and scale efficiently with AI-driven automation and seamless CRM integration. ✔️ Outbound Sales: Increase connection rates by up to 400% with AI-powered Local Presence Dialing, Multi-Line PowerDialer, and Spam Risk Reduction. ✔️ Marketing: Automate calls and texts for instant follow-ups and personalized, scalable outreach. ✔️ Inbound Sales & CS: Streamline workflows with CRM-based call routing, shared SMS inboxes, and automated responses. ✔️ RevOps & Leadership: Optimize team performance with AI-powered call insights, live coaching, and real-time analytics. 🚀 Boost productivity and revenue with Kixie. Visit our website to get started for free today, no credit card required! -
6
Routee
AMD Telecom
Routee is an intelligent omnichannel communication platform (CPaaS) offering advanced Web and API automation for all industries worldwide. Powered by AMD Telecom’s robust infrastructure, Routee's services enable businesses to optimize their marketing & business processes. -SMS Marketing: tailor-made messages based on customers' individual preferences -Email Marketing: personalized newsletters & email campaigns based on an audience's behavioral data -Transactional Email: automated emails to customers on important data regarding their transactions -Marketing Automation: rich forms & customer data capture, automation of repetitive marketing tasks, and tracking of marketing campaigns -Two Factor Authentication: a second layer of security with fallback through SMS, Voice, Viber & Missed Call -Cloud IVR: multilingual capabilities, turning speech into text, & text to human-sounding speech -Push Notification: personalized web & mobile push notifications, based on segmentation and userStarting Price: $0.01 one-time fee -
7
Textlocal
Textlocal
Increase sales and customer satisfaction with smarter SMS campaigns, instant OTPs, notifications, two-way interactions, and other award-winning bulk SMS services. Effortlessly personalize your bulk SMS with names or custom fields, compose in 20+ languages, schedule/stagger your sends, add opt-out path and more. Get best-in-class SMS delivery. Automate sending and receiving SMS from any website, CRM, or application. Access SMS APIs with sample codes in 10+ languages including PHP, Java, .NET & more. Easily insert images, videos, PDFs, spreadsheets & more as shortlinks in your bulk SMS campaigns and grab your customers’ attention. Convey more in 160 characters. Let your customers instantly reach you by just texting into your long codes and keywords. Set auto-replies or take the conversation forward on other channels. Measure campaign outreach and effectiveness with real-time SMS delivery reports, and granular click metrics for all weblinks and attachments sent as Textlocal short links.Starting Price: $3.88 per month -
8
TXTImpact
TXTImpact
TXTImpact is a trusted Mass Texting and Business Messaging Service provider, delivering reliable and affordable solutions for businesses of all sizes. Designed for simplicity and efficiency, the platform enables organizations to send mass text messages, bulk MMS campaigns, SMS polls, surveys, and automated reminders effortlessly. TXTImpact caters to diverse industries, including retail, healthcare, education, and nonprofits, offering customizable features to meet specific needs. Its intuitive dashboard simplifies the entire process, making it accessible even for non-tech-savvy users. With real-time analytics, message scheduling, and robust automation tools, it ensures seamless communication and engagement with your audience. Backed by a comprehensive knowledge base, tutorial videos, and responsive customer support, TXTImpact empowers businesses to achieve their messaging goals effectively. Whether you're running marketing campaigns, sending updates, or improving customer interactions,Starting Price: $29/month -
9
Textline
Textline
Textline is a business text messaging platform for modern customer support and sales teams. Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Customers want to text you. Stop putting them on hold, and let them get in touch whenever they want, from wherever they are. We make direct, two-way communication possible, even when you’re talking to a large number of people at the same time. Customer support is a group effort. Our platform was built with collaboration in mind, so your team can do its best work. Textline keeps all of your conversations and customer information in one place, so you can monitor your team’s work, create a better process, and measure progress. Set up your phone number and arrange your workspace. Start authentic conversations with customers. Lots of them. Work efficiently using tools and features designed for teamwork.Starting Price: $59.97 per month -
10
SMSBump
Yotpo
SMSbump is a powerful yet simple all-in-one platform. With SMSbump you will get highly targeted SMS campaigns, smart SMS automation, and you can track every text message. More features: SMS segmentation, custom flows, A/B testing, ROI text automation, SMS automation, link shortener, campaign scheduling, opt-out lists. Integrates with big names like Shopify, Slack, Mailchimp, WooCommerce, Zendesk and more. Give mobile shoppers a seamless opt-in experience that will get them to convert. Leverage multiple subscription methods to maximize results. Send the right message at the right time — every time. Enable custom-built SMS flows and automation optimized for maximum engagement and results.Starting Price: $19 per month -
11
Heymarket
Heymarket
Heymarket gives you the power to communicate with customers on any messaging channel using one shared inbox. Heymarket is a business texting platform built with teams in mind so anyone can get up and running fast and securely integrate the tools you use every day to manage customer relationships. Your customers are messaging across SMS, Facebook, WhatsApp, and more. You should be, too. Heymarket’s business texting app gives you omnichannel capabilities to reach your customers where they are, on their phones. Messaging your customers is far more effective than almost any other form of communication. Text messaging has a 98% open rate and over a 50% reply rate. Heymarket lets you harness that power at scale using a texting service for businesses of all sizes. Heymarket pairs enterprise-grade security with unparalleled productivity. Route and assign messages to the right team member, collaborate in real time with private messages, and see how two-way conversations move faster.Starting Price: $49 per month -
12
Burst SMS
Burst SMS
Send campaigns, schedule messages, or track analytics in real time with our online SMS service. Unlock a host of contact functions such as multiple list uploading options, integrated web forms, replies, global opt-out lists, segmentation, or staggered sending. Use keywords to trigger an inbound SMS campaign. Keywords may also include special UTF-8 characters from over 150 languages or 1,000+ emojis. Send SMS replies to an email or convert email responses to text messages. Conversations will also be sorted into individual email threads. This app is the fastest way to send a message. Bookmark the send SMS link to your browser bar and access it from any window without logging in. Choose a feature-rich SMS API that you can rely on. Get started with our extensive documentation, designed to help developers deploy quickly with a wide selection of HTTP callbacks. Deploy SMS fast with our quick start API docs.Starting Price: $5 per month -
13
Message Mate
OwnerListens
Messaging is the world's most loved and fastest growing communications method (Economist). If you're not messaging with your customers, you are missing out on the biggest customer engagement shift since the invention of email. We make it easy for customers and businesses to directly message each other. Secure, scalable, powerful. With Message Mate on your site, shoppers can effortlessly text your company so your agents can help navigate them to completing their purchase in real time. Customer messages are then relayed to your team in real time. Increasing conversions can really be as simple as making it dead easy to reach you and lend a helping. No matter how the response is sent, customers receive it via text so they feel like they are having a personal conversation with your business. Messages can be sent to multiple responders using email, SMS, or a web dashboard.Starting Price: $30 per month -
14
HighComm
HighComm
Our VoIP Business Phone System gives you a professional boost. Enjoy a feature-rich platform, including Multi-Level Auto Attendants, Business SMS, Mobile-App and many more. Implementing your new HighComm Phone System will allow your business to enjoy a better communication service at a third of the cost of a traditional and less-reliable phone system. We do this be using your business’ existing internet connection. Our professional tech team handles the entire installation and maintenance process as part of your plan and service with us. Which will fluctuate according to your business requirements. Enabling your business to scale and adapt on demand. As your business grows, our network seamlessly grows with you. Our cloud-based VoIP Business Phone System includes mobile and desktop applications and a user-friendly, self-managed web Portal. Using the Mobile-App will allow you to make and receive calls while out of the office and on the go, just as if you were sitting at your desk.Starting Price: $19.95 per month -
15
Pendula
Pendula
Customer attention is scarce, and marketing and CX leaders are facing increasing pressure to continue driving growth with less time and tighter resources. With the limitless potential of generative AI, Pendula empowers teams to deliver adaptive and meaningful two-way customer experiences to inspire, engage, and retain customers at scale. Pendula aims to be at the heart of every conversation between businesses and their customers, all over the world. Intuitive drag-and-drop functionality that will empower teams to do their best work. Create two-way conversations and act on them intelligently with real-time data. Harness the power of AI to activate your entire data stack. The heart of next-gen customer engagement and retention. With Pendula's workflow studio, the only limits are the boundaries of your creative thinking. Select a data source to identify the moments that actually matter to your customers. -
16
Emotive
Emotive
People want to talk to people, not marketing blasts. Emotive enables eCommerce businesses to scale 1:1 relationships with every customer through conversational texting. Emotive is the world’s first and only human-to-human marketing platform. Your shoppers don’t want more marketing automation. They have questions and just want a real salesperson to help them find the perfect product. We have a real team of people texting your website leads, optimizing for conversions (and trust). People want to talk to people, not bots or marketing blasts. Set up campaigns, let human-verified AI do the rest. Our secret: real humans with AI superpowers. Proprietary technology enables our sales agents to answer questions, offer deals, and drive conversions at lightning speeds. Track sales and pull data from your eCommerce platform (Shopify, Magento, BigCommerce, etc). Send one off conversations to your customer service portal (Zendesk, Gorgias, Slack, etc.)
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