Best AI Customer Service Software for Windows

In a world where instant and on-demand is the norm, your customers' expectations have never been higher — and companies that deliver fast, easy, and personalized buying experiences are the ones that will win. That's where Drift can help. The Drift platform combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Conversational Marketing connects you to visitors in real-time conversations, so you can surface the right content, answer questions, or qualify and convert buyers into a sales meeting.

CoSupport AI automates a portion of your support workflow, boosts customer support speed, and innovates data analysis for decision-making. Patented AI technology in CoSupport AI products provides faster, more precise, cost-efficient, and secure solutions that drive business growth and unlock valuable data insights. CoSupport AI's products designed to enhance customer support and unlock data-driven insights. CoSupport Agent – AI assistant generating ready-to-go reply suggestions. CoSupport Customer – 100% autonomous AI-powered chatbot with highly accurate, human-like responses. CoSupport BI – AI business analyst providing insights, recommendations, and analytical conclusions from your company data.

Leverage the potential and power of Artificial Intelligence to improve customer service with Agent.ai. A robust and affordable enterprise-grade customer support platform, Agent.ai makes customer service automation possible. To increase the efficiency of agents and boost the customer service experience, Agent.ai is packed with a wide range of tools including inbox and queue management, customer segmentation, customer engagement, multi-channel communication, advanced dashboards and repots, and unlimited agent seats.

AI writing assistant for customer-facing teams. Sapling sits on top of CRMs and messaging platforms to help agents more efficiently compose personalized responses. Managers gain conversational insights to coach and prepare teams. Sapling provides functionality for autocomplete, spelling and grammar checking as well as snippets/canned messages/text expander. All services can be self-hosted, provided on-premise or cloud-premise to meet enterprise security and privacy requirements. Spelling and Grammar checking APIs allow users to integrate Sapling's language models into custom applications and use cases. Sapling Suggest retrieves relevant responses from a team knowledge bank and allows agents to respond more quickly to customer inquiries by simply clicking on the desired response. Empower agents instead of providing brittle, decision tree-based chatbots.

Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.

Powerful AI Chatbot, Contact Centre & Free Live Chat for improved Business communication, Team collaboration, & optimized customer support + experience.

An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers. Our neural networks are trained with your historic data and provide automated suggestions with the best answers to your customer questions. Results are getting better with every new customer interaction. Increase employees response time and concurrency. Our metric is the number of characters automated per conversation, we measure this in realtime savings. Our AI understands your customer conversations and enables automation of repetitive processes. Making your customers - and your employees - happy, while decreasing operational costs. Deepdesk is your AI customer support automation platform that understands conversations, enables repetitive processes automation and helps in creating satisfied customers with lower costs.

Create and publish prompts for your own product - accelerating product adoption. Product users need expert help from time to time - especially in complex products - and currently that help is fragmented and manual. Today, users are turning to AI chat tools to find solutions & get work done on your product. But they have to design and test each prompt by themselves - which is inefficient and often suboptimal. Wizerr lets you launch your own hub of expert prompts, designed by your experts, for your product. It's super simple to use too! 1. Any expert, user champion, partner (and more!) can submit a prompt. 2. Users try them, and the most useful ones quickly become apparent through built in analytics. 3. In one click, your company can verify the best prompts. 4. ...And voila! You'll have top-notch prompts that'll supercharge user-adoption of your platform. So, what are you waiting for? It's time to level up your platform adoption with expert-designed prompts!

NewRA serves as an open-source alternative to AI-based chatbot applications, offering the ability to craft interactive AI-based chatbot with custom prompt input for various purposes such as Lead qualification, Product launch, User onboarding, and Customer support. AI chatbot, OpenAI , Generative AI, Enterprise AI , Langchain, Vector Database, LLM, and Function calling integrations.