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The Vivantio Platform allows you to focus on the IT service management tools that make sense for your organization’s unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management
Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.
Engage is a pre-built, intelligent contact center platform that transforms customer service.
This means every device on your network, and every interface on every device is automatically analyzed for performance, errors, QoS, and configuration.
Track all your service data in one easy-to-use system, enabling your team to move faster and generate more revenue for your bottom line.