RT 6.0.1 -- 2025-08-05

We're pleased to announce the general availability RT 6.0.1. This release primarily supports running the newly released RTIR 6.0.1. Some new features and bug fixes are also included. A detailed list of changes is provided below.

The new version is available here:

https://download.bestpractical.com/pub/rt/release/rt-6.0.1.tar.gz

SHA-256 sums

716650ddcb5fc5e87a6422bd341c70e56f28b276e9df0d2402ff1aa24b6dd260 rt-6.0.1.tar.gz c9be232e8b8ffc7b3ad3f0edae018a07c69ab04315c8dc8f72c9b1c97a49d621 rt-6.0.1.tar.gz.asc

General User UI

• Move inactive loading spinners to bottom of DOM to prevent blocking clickable elements
• Fix multiple value handling in TomSelect inputs when splitting on delimiters
• Improve visual consistency by applying Bootstrap styling to radio button columns
• Fix "Reset" radio button functionality for select configurations on the config edit page
• Convert CKEditor toolbar configuration to extended format for easier customization
• Default to the current class for existing articles instead of system default
• Exclude 'id' field from NOT NULL validation checks in user autocomplete on PostgreSQL to prevent invalid integer syntax errors
• Exclude 'id' field from NOT NULL validation checks in group autocomplete on PostgreSQL to prevent invalid integer syntax errors
• Preserve Description field content when changing queues on ticket create/update pages
• Remove duplicate div.row.mt-2 wrapper for Sign/Encrypt inputs
• Fix duplicated mt-2 CSS class for radio inputs in Boolean widget
• Improve visual consistency in dark mode by fixing prefix/suffix border colors for input groups
• Fix default reference links on ticket clone by using proper double-space delimiter
• Render all default values in TomSelect user autocomplete inputs instead of only the first value
• Automatically reveal history widget before jumping to anchor elements within it to support unread messages
• Fix "Jump to Unread" functionality in ShowHistory "click" mode
• Add clickable links from pending dependency status text to search results
• Migrate GnuPG key select inputs to use RT 6 styling
• Add support for Dates widget on ticket update page
• Update copy button for conditions and actions to use boosted links
• Remove duplicated saved search widgets on dashboard content page
• Fix visual styling of inline edit links by removing trailing spaces
• Support updating Description field on ticket Jumbo page
• Replace deprecated ShowSummary widget in SelfService Asset Display
• Add "g r" keyboard shortcut to reload main container
• Avoid using

   tags when quoting text content

• Preserve multiple spaces when rendering plain content instead of collapsing
• Remove extra newline when quoting content with CKEditor 5
• Support reverting in-use page layouts to their config file version

Administration

• Fix DefaultDashboard attribute dependency handling now that Dashboards are in a separate table in the database
• Remove duplicate Asset entries from shredder objects list that caused errors using Shredder in the web UI
• Prevent modification of $ChromePath and $SendmailPath configuration options in the web UI for security reasons
• Display ChromePath and SendmailPath as read-only text inputs instead of textareas on configuration edit page
• Refactor configuration edit page stringify logic to simplify value handling
• Fix display of current DefaultQueue value when configured using queue name instead of ID
• Show queue names instead of IDs on configuration pages and in update messages for better readability
• Improve visual alignment of reset checkboxes with their labels on configuration edit page
• Skip unnecessary PageLayoutMapping configuration updates when creating queues with default layouts
• Expand TicketSQL to support additional queue fields for searching
• Fix ShowSummary template compilation errors and add deprecation test
• Migrate old saved search and dashboard rights to new standardized names
• Set LastUpdated field only when updates succeed and values actually change
• Document the LastUpdated behavior change for ticket updates
• Document the MessageBoxRichTextInitArguments configuration change for CKEditor toolbar customization
• Merge extension config meta with existing meta
• Show a message when a page layout tries to use a CustomFieldGrouping and it can't be found
• Refresh the lifecycle cache after admin page changes to show the updated lifecycle

Extensions and RTIR Support

• Provide a clean interface for SavedSearch options management
• Allow extensions to add custom SavedSearch options
• Make HTMX query arguments available via callback for dynamic requests
• Add support for absolute paths in dashboard components (e.g., "/RTIR/Elements/QueueSummary")
• Enable email squelching for selected roles during ticket creation
• Support merging arrays in PageLayoutMapping configuration to allow extensions to add custom mappings
• Support merging arrays in CustomFieldGroupings configuration for extensions
• Add callbacks to modify cached object items for constituency-specific filtering
• Support hiding attachments in Message widgets for multi-ticket creation forms
• Add BeforeCreate callback parameter for validation failure handling
• Set dynamic form actions based on request path for extension-specific endpoints
• Add BeforeShowWidgets/AfterShowWidgets callbacks for ticket creation page customization
• Use general arguments to set default values from cloned tickets for better compatibility
• Use loose SubmitTicket check on ticket create page to support multiple submit button scenarios
• Support input name prefixes for multi-ticket creation scenarios
• Support customizing message titles, people sections, and submit labels on ticket creation
• Support keeping default status values that are normally excluded due to permissions
• Allow limiting displayed groupings in Asset CustomFieldCustomGroupings widget
• Add missing WebPath for modify scheduled process functionality (thanks Zack!)
• Support limiting CustomFieldGroupings on Asset and Ticket creation pages
• Expand ticket display check to cover additional display pages
• Support refreshing process articles on ticket display pages
• Add support for absolute paths in /Views/Ticket/ endpoints
• Add BeforeActionList callback on Create page for ticket locking functionality
• Add BeforeAbort callback for TSV export customization

Internals

• Switch code formatting to use Perl::Critic's --perl-best-practices configuration
• Adopt "not cuddled else" code style for improved visual distinction between blocks
• Bypass ACL cache when validating owner permissions during queue changes to ensure accurate permission checking
• Migrate body ID attribute to .main-container element with support for customized CSS classes
• Clean up temporary debug code from development
• Register event handlers only for newly added DOM elements to avoid multiple registrations
• Migrate history loading to HTMX-powered system with boosted link support
• Update quote selection mechanism to be compatible with HTMX request handling
• Prevent Pragma headers from being set on cached HTTP responses
• Cache /Helpers/UserInfo endpoint for improved performance
• Avoid rebuilding top menu unnecessarily on main-container changes
• Add support for import/export of @Configuration in JSON serializer
• Ensure window.RT object exists in footer to prevent JavaScript errors
• Convert more RT elements to use Labelled Value

Testing

• Confirm that all shredder plugin pages load correctly
• Update ticket_status test code for DOM changes in RT 6
• Update mechanize test content to support input name prefixes
• Add comprehensive test coverage for owner updates during queue changes
• Add test showing incorrect class selection for new articles
• Add test showing user autocomplete errors with 'id' return parameter
• Add article autocomplete test with return=id parameter to verify functionality
• Add test coverage for group autocomplete endpoint functionality
• Add test showing group simple search errors with 'id' return parameter
• Add test coverage for Configurations export/import functionality
• Add Selenium tests for multiple requestors on ticket creation
• Add test coverage for PageLayoutMapping updates during queue creation
• Add test coverage for quote selection functionality on ticket update
• Add Selenium test for SelfService Asset Display page
• Add test with custom fields in page layout mapping to verify functionality
• Confirm that page layout custom fields are applied before checking values

Complete Changelog

A complete changelog is available from git by running: git log rt-6.0.0..rt-6.0.1

Or on the web at: https://github.com/bestpractical/rt/compare/rt-6.0.0...rt-6.0.1