One IT support system that centralizes all your requirements – service desk/ITSM software: incident, remote desktop, reporting, ITAM & more.
With over 15 years’ experience in the IT field, SysAid serves over 100K admins globally. Our unique help desk/ITSM solution is built to serve all your IT needs. SysAid provides one centralized system for: information, actions, communication, reporting, support, knowledge & more. Our easy to use ticketing system facilitates over 82M tickets a year, supporting over 2000 organizations in the US alone. We’ve been translated to more than 40 languages.
Actually I've used this program multiple times at my day job, it has always made it easy to search XML and transform it into other things, like JSON,, CSV, text, even PERL, it is interactive. I wrote it so my vote doesn't mean much, but I endorse it because any program I find useful at my day job has its merits.