A small system for receiving and allocating calls/feedback/complaints received from customer. Calls logged get auto-allocated to the logged in users and shows various reports including color coded Roster, leave calendar, performance, etc.

Features

  • Log Calls, Auto-Assign and Closures
  • Multiple Call Analysis Reports and Employee Performance Stats

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Additional Project Details

Operating Systems

Windows

Languages

English

Intended Audience

Information Technology

Database Environment

Oracle

Registered

2011-03-22