The ctiSVR is a CTI server for IVR system and front-end applications. The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ctiSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed.
Features
- ACD Login
- ACD Logout
- ACD SetState
- MakeCall
- Answer
- Hangup
- Hold
- Retrieve
- Transfer
- Conference
- Consultation
- Reconnect
- Alternate
- DTMF
- UserData
Categories
CRMLicense
Other LicenseFollow CTI Server for Avaya
Other Useful Business Software
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