CoAST, The Concord Asset, Software, and Ticket system is a php/mysql portal that allows you to receive user problems via a web portal, manage them, and manage hardware and software. Software can be licensed to an asset, which is attached to a user.
- Computer Support Tickets
- Asset tracking and management
- Software tracking and management
- "Library" for loanable items (projectors, laptops)
We've used it at work for 6 years and it works great, but I'm biased.