Abandon Call Monitoring Tool download

This monitoring tool uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation. It writes call information data to Splunk so you can analysis call center traffic pattern and details.

Features

Displays abandoned calls of monitored VDN
Displays short duration calls of monitored VDN
Stores abandon and short duration call data in MySQL or MSSQL database
Stores VDN call logging in MySQL or MSSQL database
Calculates moving average of abandon and short duration call rate
Supports Nagios integration to display abandon and short duration rate graphically
Displays top abandon agents and callers
Displays top short duration agents and callers
API (caapi32) for application integration
API supports moving average of ACHT, ASA and AWT API
Writes call data to Splunk for traffic analysis
API template to get user data from UUI and write it to Splunk

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Additional Project Details

Operating Systems

Windows

Languages

English

Intended Audience

System Administrators

User Interface

Non-interactive (Daemon)

Programming Language

C++

Database Environment

Microsoft Access

Related Categories

C++ CRM Software

Registered

2012-08-03

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