Avaya Agent Status Notification Light download

AgentLight is software for agent status notification for Avaya contact center. The software integrated with a USB lighting device and showing the agent status by turning on or flashing the device with different color. For example, the software can be configured to show agent idle with green color and on call with red color.

Features

Agent presence with different color and flashing
Identification of assist calls or hold calls
Identification of shuffling among nearby agents
Identification of short duration calls among nearby agents
Identification of long ACW time
Identification of long AUX time with specific reason
Supports Embrava Blynclight
Supports Kuando Busylight

Project Activity

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License

Other License

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Additional Project Details

Operating Systems

Windows

Languages

English

Intended Audience

End Users/Desktop

User Interface

Console/Terminal

Programming Language

C++

Database Environment

ODBC

Related Categories

C++ CRM Software

Registered

2018-01-19

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