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AgentLight is software for agent status notification for Avaya contact center. The software integrated with a USB lighting device and showing the agent status by turning on or flashing the device with different color. For example, the software can be configured to show agent idle with green color and on call with red color.
Features
- Agent presence with different color and flashing
- Identification of assist calls or hold calls
- Identification of shuffling among nearby agents
- Identification of short duration calls among nearby agents
- Identification of long ACW time
- Identification of long AUX time with specific reason
- Supports Embrava Blynclight
- Supports Kuando Busylight
Categories
CRMLicense
Other LicenseFollow Avaya Agent Status Notification Light
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