#169 I can't sync email at all from zimbra.

[Lamdal Lamdal]

Hi,
I can't sync email at all from zimbra.
Contacts, Multiple Calendars, GAL and Notes are working perfectly.
Z-Push version : 2.3.9
ZimbraBackend : 65
Zimbra version : 8.0.6_GA_5922.RHEL6_64

tail /var/log/z-push/z-push.log provides

18/02/2018 11:14:21 [24348] [DEBUG] [unknown] TopCollector(): Initialized mutexid Resource id #23 and memid Resource id #24.
18/02/2018 11:14:21 [24348] [DEBUG] [unknown] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
18/02/2018 11:14:50 [24155] [DEBUG] [XXXX-1] Zimbra->ChangesSink(): Session ID [119722] Waiting [WaitSet-88da009f-d7c0-4ffa-9d7d-3896f37df315] for [26] Seconds, with Highest SEQ [0] and Token [30030]
18/02/2018 11:14:55 [24223] [DEBUG] [XXXX-2] Zimbra->ChangesSink(): Session ID [119710] Waiting [WaitSet-8cc37b1e-879e-47af-a7de-638f19d78d6c] for [26] Seconds, with Highest SEQ [0] and Token [249122]
18/02/2018 11:15:23 [24155] [DEBUG] [XXXX-1] Zimbra->ChangesSink(): Session ID [119722] Waiting [WaitSet-02b66376-64ba-4a35-8559-cbffebe5f149] for [26] Seconds, with Highest SEQ [0] and Token [30030]
18/02/2018 11:15:28 [24223] [DEBUG] [XXXX-2] Zimbra->ChangesSink(): Session ID [119710] Waiting [WaitSet-a0d7e384-718b-4f63-83d1-969d9e566dca] for [26] Seconds, with Highest SEQ [0] and Token [249122]
18/02/2018 11:15:57 [24155] [DEBUG] [XXXX-1] Zimbra->ChangesSink(): Session ID [119722] Waiting [WaitSet-597ac533-c72f-4abd-b280-e64190b4fa64] for [26] Seconds, with Highest SEQ [0] and Token [30030]
18/02/2018 11:16:02 [24223] [DEBUG] [XXXX-2] Zimbra->ChangesSink(): Session ID [119710] Waiting [WaitSet-25b7bc18-c9b2-433f-95ca-3418bac6d0c0] for [26] Seconds, with Highest SEQ [0] and Token [249122]
18/02/2018 11:16:31 [24155] [DEBUG] [XXXX-1] Zimbra->ChangesSink(): Session ID [119722] Waiting [WaitSet-d9dfcff4-af42-4c1a-b887-4b6428f1cd86] for [26] Seconds, with Highest SEQ [0] and Token [30030]
18/02/2018 11:16:36 [24223] [DEBUG] [XXXX-2] Zimbra->ChangesSink(): Session ID [119710] Waiting [WaitSet-cf8d110e-e541-4be1-ab22-73e4d28c4a36] for [26] Seconds, with Highest SEQ [0] and Token [249122]

[LiverpoolFCfan]

What client are you using?

[Lamdal Lamdal]

ios and androids

[LiverpoolFCfan]

Can you please drop the account from a device, set the z-push logging to WBXML level, set the ZIIMBRA_DEBUG to 'setup', clear the logs, then add the account back to the device and allow it to sync. Then send the log file to me - look for a PM with the email address.

[LiverpoolFCfan]

Actually - you have disabled messages to your account. Please send me a PM with a valid email address and I will email you

[LiverpoolFCfan]

This setting in your zimbra backend config.php file is disabling the sync of emails

    // The following settings are system-wide switches to prevent syncing of different 
    // folder types. These settings will override any other settings for that folder type.
    define('ZIMBRA_DISABLE_MESSAGES',true); 

You need to comment that setting out like the ones below it by adding // to the start of the line

[Lamdal Lamdal]

Hi,
Thank you so much for your help.
It works.
I was told by the previous admin that this is for disabling
sync of sms messages for android.
Thank you very much for all the help.

בתאריך יום ב׳, 26 בפבר׳ 2018 ב-12:00 מאת LiverpoolFCfan liverpoolfcfan@users.sourceforge.net:

This setting in your zimbra backend config.php file is disabling the sync
of emails

// The following settings are system-wide switches to prevent syncing of different
// folder types. These settings will override any other settings for that folder type.
define('ZIMBRA_DISABLE_MESSAGES',true);

You need to comment that setting out like the ones below it by adding //
to the start of the line

---

• [support-requests:#169]
  https://sourceforge.net/p/zimbrabackend/support-requests/169/ I can't
  sync email at all from zimbra.*

Status: open
Group: unconfirmed
Labels: mail sync
Created: Sun Feb 18, 2018 09:20 AM UTC by Lamdal Lamdal
Last Updated: Mon Feb 19, 2018 10:00 AM UTC
Owner: nobody

Hi,
I can't sync email at all from zimbra.
Contacts, Multiple Calendars, GAL and Notes are working perfectly.
Z-Push version : 2.3.9
ZimbraBackend : 65
Zimbra version : 8.0.6_GA_5922.RHEL6_64

tail /var/log/z-push/z-push.log provides

18/02/2018 11:14:21 [24348] [DEBUG] [unknown] TopCollector(): Initialized
mutexid Resource id #23 and memid Resource id #24.
18/02/2018 11:14:21 [24348] [DEBUG] [unknown] TopCollector initialised
with IPC provider 'IpcSharedMemoryProvider' with type '20'
18/02/2018 11:14:50 [24155] [DEBUG] [XXXX-1] Zimbra->ChangesSink():
Session ID [119722] Waiting
[WaitSet-88da009f-d7c0-4ffa-9d7d-3896f37df315] for [26] Seconds, with
Highest SEQ [0] and Token [30030]
18/02/2018 11:14:55 [24223] [DEBUG] [XXXX-2] Zimbra->ChangesSink():
Session ID [119710] Waiting
[WaitSet-8cc37b1e-879e-47af-a7de-638f19d78d6c] for [26] Seconds, with
Highest SEQ [0] and Token [249122]
18/02/2018 11:15:23 [24155] [DEBUG] [XXXX-1] Zimbra->ChangesSink():
Session ID [119722] Waiting
[WaitSet-02b66376-64ba-4a35-8559-cbffebe5f149] for [26] Seconds, with
Highest SEQ [0] and Token [30030]
18/02/2018 11:15:28 [24223] [DEBUG] [XXXX-2] Zimbra->ChangesSink():
Session ID [119710] Waiting
[WaitSet-a0d7e384-718b-4f63-83d1-969d9e566dca] for [26] Seconds, with
Highest SEQ [0] and Token [249122]
18/02/2018 11:15:57 [24155] [DEBUG] [XXXX-1] Zimbra->ChangesSink():
Session ID [119722] Waiting
[WaitSet-597ac533-c72f-4abd-b280-e64190b4fa64] for [26] Seconds, with
Highest SEQ [0] and Token [30030]
18/02/2018 11:16:02 [24223] [DEBUG] [XXXX-2] Zimbra->ChangesSink():
Session ID [119710] Waiting
[WaitSet-25b7bc18-c9b2-433f-95ca-3418bac6d0c0] for [26] Seconds, with
Highest SEQ [0] and Token [249122]
18/02/2018 11:16:31 [24155] [DEBUG] [XXXX-1] Zimbra->ChangesSink():
Session ID [119722] Waiting
[WaitSet-d9dfcff4-af42-4c1a-b887-4b6428f1cd86] for [26] Seconds, with
Highest SEQ [0] and Token [30030]
18/02/2018 11:16:36 [24223] [DEBUG] [XXXX-2] Zimbra->ChangesSink():
Session ID [119710] Waiting
[WaitSet-cf8d110e-e541-4be1-ab22-73e4d28c4a36] for [26] Seconds, with
Highest SEQ [0] and Token [249122]

---

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[LiverpoolFCfan]

Great. Delighted it is working.

I will close the ticket.

[LiverpoolFCfan]

Configuration issue. Closing ticket.