From: Wheeler, F. W (G. Research) <wh...@cr...> - 2009-03-16 17:38:02
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> > For each ticket component I suggest we have an "other" or > "dontknow" or "unknown" category. You can never anticipate > all possible situations or uses for a tracker, and I always > find it very frustrating when I'm confronted with a > multiple-choice form that does not give me an appropriate selection. > > > > Just my 2 cents. Miguel, this is your call. > > > > Fred > > > > Hello Fred, > > You mean "*For each* ticket component" or just to have one > component for "other" issues? > > If it is the latter, then that is the idea of the default "None" > component, but I was thinking of changing it to "unknown" or > "dontknow" for the same reasons you present. Is there a > reason to have both "None" and "unknown"? > > --Miguel I'll try to explain my point better. What I meant was that for the ticket Type field there should be an "other" option and possibly also an "unknown" option. A ticket might be a tidbit of additional documentation, might be a copyright concern, or might be a suggestion like this about the ticket system itself. None of these fit cleanly in the existing options, and we could never come up with a comprehensive set of options. Also, an originating submitter may not clearly understand what kind of issue they are raising, hence the "unknown" option. Similarly, I think the Priority field should have an "unknown" option. A bug reporter might not know whether the reported problem is serious or not. Selecting "unknown" makes that clear, then one of the maintainers can set that field appropriately. I suggest that all fields have some option that makes sense if no other option seems to fit, and and option to select if you just don't know what to select. I see that Milestone and Version can be left blank, so that sort of addresses the issue. Still, adding an "unknown" option for them helps the submitter who does not know what those things mean, and does not know whether the ticket will be accepted without selecting them. Again, if this makes sense and you think it is a good idea, great. If not, don't worry about it. Thanks for setting up the tracker. If you want to discuss this more, we could use the tracker! Fred |