this server does not have a valid password enabled

[Kenny J. <ken...@gm...>]

Hello, we have tight vnc installed a windows 7 pc.
TighVNC worked for a couple of months... now I get this error when I try to
connect.

this server does not have a valid password enabled....

I had the user open the vnc options, reset the password and click ok.

then we restarted the pc.

we still get the same error when we try to connect....

anyone know how I can solve this?

thanks
k