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#1516 Erratic pointer movements making soft unusable

open
nobody
None
5
2020-08-13
2020-08-07
german
No

TightVNC version 2.8.27 is completely unusable for us:

Our setup is a Windows 7 station, trying to connect to a server running on Windows 10, through a listening viewer connection.

The internet connection is quite low and unreliable on the Windows 10 side.

What the user reports on the Windows 10 machine is a mouse pointer moving erratically, even when no input (and mouse away from the viewer window on the Windows 7 machine.)
Even when the viewer was closed , and after a quick restart' (pushing power button off and then back on with quick restart enabled on windows) the cursor was moving erratically and the computer had to be fully restarted (ctrl-alt-del, then going to start/stop button with tab key and goingrestart'.)

I will be trying to reproduce the issue under low-network conditions (but I find it hard to setup!)
I have been trying here with a `regular' connection, with two Windows 7 machines, but was unable to repro.

Thank you!

Kindest regards,

Discussion

  • german

    german - 2020-08-09

    Hi,

    So, what I tried locally is making a software that would flood the network, so as to reduce the bandwidth available for teamviewer.

    I was not able to repro, even temporary unplugging the connection, the mouse would control find on client.

    My machines locally are two Windows 7 though.

    I am really at lost as of what to investigate

     
  • german

    german - 2020-08-13

    So, I am starting to suspect the font scaling on the Windows 10 Server

    I will try the other option (`Let remote server deal w/ cursor.') and report
    (Can't really change the font on the remote server.)

     

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