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Hey. i have a new pc and can not open my data anymore

Henry B.
2019-09-23
2019-09-23
  • Henry B.

    Henry B. - 2019-09-23

    Hey.
    I had a Surface there i created the hidden container at a external hard drive. Surface is broken now.
    I sent it to Microsoft already, that they send me a new one.
    I still can open the hidden container at my external hard drive on my new Computer. I also see the Folders and datas and pics and Videos if i decrypt the hidden Folder at my new computer.
    But i have no permissions to open a single of them.
    Is there any possibility to safe the datas, and that i can watch and work with them again?

    Thanks very much !

    Gesendet von Mail für Windows 10

     
  • Mounir IDRASSI

    Mounir IDRASSI - 2019-09-23

    Hi,

    This is a typical permission issue on files that were associated with a user that doesn't exist anymore (since Windows was reinstalled).
    This is not a VeraCrypt issue but rather a general Windows one. Yo can do an internet search on this kind of issue to try to find a solution. For example, the following link explains how to reset permissions on a folder by taking its ownership: https://www.laptopmag.com/articles/take-ownership-folder-windows-10-using-file-explorer

    I hope this will help.

     

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