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After update, Scrollout keeps crashing. Possible to revert to previous version

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Anonymous
2016-07-25
2016-07-29
  • Anonymous

    Anonymous - 2016-07-25

    Hi All.

    After Scrollout updated itself to 7-24-2016, it's been crashing since this morning. We doubled the RAM and added 4 more CPUs to it in vCenter but it's still crashing. Anyway to revert to previous version?

     
  • Dobrin Tassev

    Dobrin Tassev - 2016-07-25

    Can't confirm this.

     
  • Anonymous

    Anonymous - 2016-07-25

    Thanks for responding, what would I need to give you to assist?

     
  • Anonymous

    Anonymous - 2016-07-25

    I ask because we need to restart scrollout often. We may just do a re-install at this point

     
  • Cary Bielenberg

    Cary Bielenberg - 2016-07-25

    Mine stopped all emails yestaerday, I had to set all my levels to 10 reload then put back to 5. Seems ok now

     
  • Cary Bielenberg

    Cary Bielenberg - 2016-07-27

    What logs would you like? really need to revert back as is not stable at all

     
  • Cary Bielenberg

    Cary Bielenberg - 2016-07-29

    OK i built a new server to see what defaults were, I discovered the levels - Connection filter were all blank. I populated it from the new install & has become stable. My thinking is maybe this is a new feature that hasn't populated? But the cpu on the server over an hour period was going through the roof & was taking in excess of 15 mins to clear the server due to timeouts.

     

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