Ticket Status

Tickets can have the following status, depending on the type of ticket:

Ticket status for requirement type tickets

• open: This is the starting status for a ticket before it has been evaluated and accepted or rejected.
• assigned: A project manager has assigned himself as ticket owner and is now responsible for the analysis of the ticket and the decision whether it should be implemented or not.
• accepted: The ticket has been accepted for development and has been assigned to a certain milestone. The project manager is now responsible for the creation and supervision of task assignments to developers.
• rejected: The ticket has been rejected and will not be implemented or implementation failed and will not be tried any longer.
• closed: The ticket has been successfully implemented and has been closed by a project manager.

Ticket status for task assignment type tickets

• open: The ticket has been created by the project manager.
• assigned: The ticket has been assigned to a developer who is now the owner of the ticket and who is responsible to accomplish the task.
• accepted: The developer has accepted the task and is about to work on it.
• rejected: The developer has rejected the task and has documented the reasons in the ticket and the project manager has to decide about how to continue.
• closed: The developer has successfully finished his development, testing and documentation activities.

See also ticket workflow.

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