Re: [proteowizard-support] Unable to install

[Chambers, M. <mat...@gm...>]

Hi Stephanie,

I'll need to see a log file to help troubleshoot this. Run the installer like this:
msiexec /i "package.msi" /L*V "C:\path\to\log.txt"

Zip up the log and send it back to me.

Thanks,
-MAtt



On Mon, May 11, 2026 4:27 PM EDT (-0400), Dravk, Stephanie A. wrote:
> Good afternoon,
>
> I have a user who is trying to install your software on his computer but the installer is failing without letting us know what the problem is.
> Screenshot 2026-05-11 at 4.20.15 PM.png
>
> The computer is running Windows 11 24H2 and has .NET Framework 4.7.2 installed.
>
> Is there something additional we need to do to?
>
> Thank you
> Stephanie
>
>
> Stephanie Dravk
> /Senior Desktop Consultant/
> ----------------------------------------
> Emory University
> School of Medicine
> 100 Woodruff Circle
> Suite AB51
> Atlanta, GA 30322
> (404) 712-4613
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>
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