#72 SLA and public holidays

[Antanas]

Hi,
how to input local public holidays for excluding these from SLA time tracking?

Cheers
Antanas

[Frank Bergmann]

Hi Antanas,

The truth is that public holidays are not yet included
in the calculation of SLA "solution time".

Public holidays are available (you can define holidays
for groups of people, for example for all customers or
per office).

You would have to modify the algorithm calculating
the solution time to take these into account.

This is not on our prio-list, so we will not likely implement
this until a paying customer asks us for it...

Cheers
Frank