[opennms-discuss] Is there a recommended way to reset a monitor and clear an outage?

[Ostock,David J. <OST...@ai...>]

I forward OpenNMS alarms to a service management platform for trouble-ticketing and have an occasional problem where a node-down outage occurs but a ticket doesn't get created.

I'd like to put a process in place that checks for that and resets the monitor and clears the outage to allow the monitor to trigger again.  I searched the docs and the mailing lists, but couldn't find a way to do that.

I did some trial and error testing, but was not successful.  Here's what I tried:

  *   Deleted the outage record from the outages table.  That cleared the outage, but the monitor doesn't trigger again even though the node is still down.
  *   Deleted the outage record and associated node-down event.  Same as result as above.
  *   Set the ifregainedservice timestamp in the outage record to current time.  Same as above.

Anyone have any idea how to do this?

Thanks,
Dave