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#916 NAPS2 unable to scan

5.X
open
nobody
None
Support
Medium
N/A
2022-07-19
2022-03-14
No

Before I updated to WIN11, I was able to scan using NAPS2. Now all I get is a message saying "scanner is offline". I have powered down my modem, I have uninstalled and reinstalled NAPS2, I have check connections, and I still get the message saying scanner is offline. I have tried contacting Microsoft through virtual assistant, but then a screen opens with the messsage "I am not the owner of the problem". My printer works fine (Canon Pixma MP560). Would appreciate any help.

Discussion

  • Steph Gibbons

    Steph Gibbons - 2022-03-14

    Before I updated to WIN11, I was able to scan using NAPS2. Now all I get is a message saying "scanner is offline". I have powered down my modem, I have uninstalled and reinstalled NAPS2, I have check connections, and I still get the message saying scanner is offline. I have tried contacting Microsoft through virtual assistant, but then a screen opens with the messsage "I am not the owner of the problem". My printer works fine (Canon Pixma MP560). Would appreciate any help.

     
  • Heinz Hunn

    Heinz Hunn - 2022-03-27

    It is my problem two, nasp2 doesn´t work on winn 11. My printer/scanner is brother MFC 9332 and HP M2070W.
    My Viren Scan is bitfender.

     
  • Deborah Wilk

    Deborah Wilk - 2022-07-19

    I get same message since yesterday

     

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