Re: [micro-manager-general] -|EXT|- Problem with andor

[CHUMKI C. <cha...@gm...>]

Hi *Gaston*,

Thank you for your reply.

We re-installed the SDK3 to micromanager directory. In fact, we were using
Micromanager1.4. Initially, it was working perfectly with that one.
However, once that has started crashing and we switched to micromanager2.0
beta.


Our camera is Camera Link Zyla.


No temp file is generating “C:\Users\user.name\AppData\Local\Temp”.


MicroManager is generating a file on its own log files in  the “CoreLogs";
i have attached that on this email.


Best Regards,

On Fri, Jul 28, 2017 at 6:48 AM, 3rdPartySupport <3rd...@an...>
wrote:

> Hi Chumki,
>
>
>
> I’m sorry to hear you’re having problems with the camera. I’d like to ask
> a few questions to understand the issue better.
>
>
>
> When you re-installed the SDK3, did you install it to your MicroManager
> directory? I assume so as it was working before.
>
>
>
> Are you using a USB Zyla or a Camera Link Zyla?
>
>
>
> Had you updated your MicroManager or SDK3 installation before this problem
> started?
>
>
>
> When you initialise Andor SDK3 it should begin generating a log file in
> your Temp directory (for example, “C:\Users\user.name\AppData\Local\Temp”).
> This file will be called atdebug.log. Can you recreate the issue and send
> me this log file? It may help understand the issue.
>
>
>
> MicroManager also generates its own log files in  the “CoreLogs” folder
> under your MicroManager installation. Could you also send me that log file
> after MicroManager crashes?
>
>
>
> Thank you,
>
> *Jack Gaston*
>
> Software Engineer
>
> [image: AndorLogo]
>
>
>
>
>
>
>
>
>
> *From:* CHUMKI CHAKRABORTY [mailto:cha...@gm...]
> *Sent:* 28 July 2017 04:33
> *To:* Micro-Manager General <mic...@li...>
> *Subject:* -|EXT|- [micro-manager-general] Problem with andor
>
>
>
> Hi Micromanager community:
>
>
>
> I have been trying to set up andor zyla 5.5 with micromanager,it was
> working well, but then suddenly it stopped working. What happens is if I
> try to build a new configuration and add the andor sdk3, micromanager
> crashes. I have tried reloading the andor dll files into micromanager
> folder, and also have tried to download andor sdk3 package inside
> micromanager folder, but nothing has worked so far. Kindly help.
>
>
>
> Best
>
> Chumki
>
>
>
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