Re: [micro-manager-general] -|EXT|- Problem with andor

[3rdPartySupport <3rd...@an...>]

Hi Chumki,

I’m sorry to hear you’re having problems with the camera. I’d like to ask a few questions to understand the issue better.

When you re-installed the SDK3, did you install it to your MicroManager directory? I assume so as it was working before.

Are you using a USB Zyla or a Camera Link Zyla?

Had you updated your MicroManager or SDK3 installation before this problem started?

When you initialise Andor SDK3 it should begin generating a log file in your Temp directory (for example, “C:\Users\user.name\AppData\Local\Temp”). This file will be called atdebug.log. Can you recreate the issue and send me this log file? It may help understand the issue.

MicroManager also generates its own log files in  the “CoreLogs” folder under your MicroManager installation. Could you also send me that log file after MicroManager crashes?

Thank you,
Jack Gaston
Software Engineer
[AndorLogo]




From: CHUMKI CHAKRABORTY [mailto:cha...@gm...]
Sent: 28 July 2017 04:33
To: Micro-Manager General <mic...@li...>
Subject: -|EXT|- [micro-manager-general] Problem with andor

Hi Micromanager community:

I have been trying to set up andor zyla 5.5 with micromanager,it was working well, but then suddenly it stopped working. What happens is if I try to build a new configuration and add the andor sdk3, micromanager crashes. I have tried reloading the andor dll files into micromanager folder, and also have tried to download andor sdk3 package inside micromanager folder, but nothing has worked so far. Kindly help.

Best
Chumki


Click here<https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ==> to report this email as spam.


___________________________________________________________________________This e-mail is confidential and is for the addressee only.  Please refer to www.oxinst.com/email-statement for regulatory information.