Re: [micro-manager-general] Hamamatsu ORCA-ER Problem

[nranthony <na...@em...>]

Hi Mark, thanks for getting back to us.

We still get the error with the most recent version of µManager, and was 
just trying to let you know the steps and the errors we saw with the 
previous versions.  Is there anything we can send you, or diagnostics we 
can do to help you assist with this problem, using the latest µManager 
version?

Thanks
Neil

On 8/20/2014 2:06 PM, Mark Tsuchida-2 [via Micro-Manager] wrote:
> Hi Neil,
>
> On Thu, Aug 14, 2014 at 01:33:19PM -0700, nranthony wrote:
> > Hamamatsu ORCA-ER  C4742-95-12ERG
> > µManager v1.4.18 & 1.4.10
> [...]
> > - µManager reports Error message unavailable (40) on Adding the
> >   HamamatsuHam
>
> On Tue, Aug 19, 2014 at 07:37:28AM -0700, nranthony wrote:
>
> > The errors seen with this setup have, alas, been a collaborative 
> process, so
> > the information is in pieces.  Here is the information I received of 
> what
> > happened before the above details:
> >
> > /The camera was previously working with 1.4.1
> >
> > The computer is 32 bit windows 7 professional
> >
> > A different, not well documented, problem occurred when I updated 
> uManager.
> > Then I tried to roll back to the old version, which would work until 
> I tried
> > to make a new hardware configuration and then it would not be able to
> > connect to the camera. Then I tried to update the driver, Im fairly 
> sure I
> > could have messed something up at this point, and then you came in.
> >
> > I just started things up, I attached the log and error files
> > CoreLog20140818.txt
> > 
> <http://micro-manager.3463995.n2.nabble.com/file/n7583671/CoreLog20140818.txt> 
>
> > hs_err_pid5228.log
> > 
> <http://micro-manager.3463995.n2.nabble.com/file/n7583671/hs_err_pid5228.log> 
>
> >
> > This is what happened:
> >
> > Start MM, load previously working configuration
> >
> > Do "Live" works
> > Stop live
> > Click "Snap"
> > Error – Camera Image Buffer Read failed
> > Click "Snap"
> > Worked
> > Go to MultiD and set z stack
> > Acquire
> > Error – Acquisition failed Device failure: HamamatsuHam_DCAM
> > Error – Acquisition cleanup failed
> >
> > Went to Hardware configuration Wizard, got more errors about the 
> camera.
> > Unable to load either Hamamatsu Driver./
>
> Is it 1.4.1 or 1.4.10, or both that was previously working (I thought
> you were having the error 40 problem with both 1.4.10 and 1.4.18, and
> you say that 1.4.1 was the working version, but when you "roll back to
> the old version", the CoreLog records 1.4.10)?
>
> In any case, it is a little hard to troubleshoot such old versions. It
> is possible that the older Micro-Manager versions are not compatible
> with the latest DCAM-API, in which case you might need to roll back the
> driver in the Windows Device Manager (or use Windows's "System Restore",
> if the restore point from before installing the new driver is still
> available).
>
> Best,
> Mark
>
>
> -- 
> Mark Tsuchida
> Micro-Manager Team (UCSF Vale Lab)
>
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