From: <vb...@us...> - 2008-02-08 16:48:53
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Revision: 4970 http://mantisbt.svn.sourceforge.net/mantisbt/?rev=4970&view=rev Author: vboctor Date: 2008-02-08 08:48:49 -0800 (Fri, 08 Feb 2008) Log Message: ----------- Added 'Support' section in the manual. Modified Paths: -------------- trunk/mantisbt/docbook/adminguide/en/about.sgml Modified: trunk/mantisbt/docbook/adminguide/en/about.sgml =================================================================== --- trunk/mantisbt/docbook/adminguide/en/about.sgml 2008-02-08 03:20:36 UTC (rev 4969) +++ trunk/mantisbt/docbook/adminguide/en/about.sgml 2008-02-08 16:48:49 UTC (rev 4970) @@ -164,7 +164,61 @@ <section> <title>Support</title> <para> - TODO: forums and mailing lists. + There are plenty of resources to help answer support queries. Following + are the main ones:</para> + + <itemizedlist> + <listitem> + <para><ulink + url="http://www.mantisbt.org/forums/">Forums</ulink> - The + forums are one of the most popular destinations for getting + MantisBT support. Start off by searching the forums for your + questions, if not found, then go ahead and submit a question. + </para> + </listitem> + <listitem> + <para><ulink + url="http://www.mantisbt.org/mailinglists.php">Mailing + lists</ulink> - Available mailing lists are "mantisbt-announce" + for announcements, "mantisbt-dev" for development issues, + mantisbt-lang for localization () and "mantisbt-help" for + general help/support questions. There are public archives for such + mailing lists. Note that only members of the mailing lists can + post to them, hence, subscribe to the lists before you attempt + to email them.</para> + </listitem> + <listitem> + <para><ulink url="http://www.mantisbt.org/irc.php">IRC</ulink> - + The IRC channel is mainly used by developers to engage in + in-person discussion. The recommended tool for IRC is XChat (for Linux), + XChat 2 (for Windows). However, you can also use <ulink + url="http://www.mibbit.com/">Mibbit</ulink> to connect to IRC + via your web browser. This is also useful when your work + firewall blocks the IRC port (although there are other + workarounds involving tunneling to fix this issue). Many people + prefer to use IRC to ask questions to the developers and other + users who are in the IRC channel. + </para> + </listitem> + <listitem> + <para><ulink url="http://www.mantisbt.org">Wiki</ulink> - The + MantisBT Wiki has information related to "How To (recipes)", + FAQ, feature requirements, etc.</para> + </listitem> + <listitem> + <para>Search - A good way for locating an answer for your question + or finding more information about a topic is to search accross + all MantisBT website and the Internet via + <ulink url="http://www.google.com">Google</ulink> or <ulink + url="http://www.live.com">Live</ulink>.</para> + </listitem> + </itemizedlist> + + <para> + It is important to note that support questions should not be sent + directly to MantisBT developers or through the MantisBT contact us + pages. Use of "Contact Us" page or emailing the developer directly + is available if you are after a paid support or consulting service. </para> </section> This was sent by the SourceForge.net collaborative development platform, the world's largest Open Source development site. |