Menu

#792 duplicate log entry in private log of ticket.

2.0.2
closed
None
fixed
Data model
minor
2.0.1
defect
2013-10-18
2013-10-14
Michael
No

When
1) a workorder is attached to a ticket
and
2) an entry is made into the log of the workorder
and
3) the workorder is resolved (in the same step as making the log entry)

Then:
2 identical entries are made in the private log of the ticket, see attached png.

1 Attachments

Discussion

  • Michael

    Michael - 2013-10-14
     
  • Romain Quetiez

    Romain Quetiez - 2013-10-16
    • owner changed from romainq to etaloc
    • component changed from Core/OQL to Data model
    • milestone set to 2.0.2
     
  • Romain Quetiez

    Romain Quetiez - 2013-10-18
    • status changed from new to closed
    • resolution set to fixed

    Found the same issue with:

    • Incident Management ITIL: update child requests/incidents (public and private log)
    • User Requests ITIL: update child requests (public and private log)
    • User Requests: update child requests (public and private log)

    Implemented the fix AND simplified the code to the latests standards (less entries in the change tracking log), but only the case reported has been verified so far.

    Committed in trunk as [2930]

    Requires testing for Incident/User request !

     

Log in to post a comment.