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#2208 Submenus are not loaded

3.0.3
assistance
None
User Interface
Critical
2.6.0
defect
2023-11-17
2023-11-15
No

Our company has the problem that we have certain submenus which are not loaded. If you click on them, this error message is displayed:
iTop: An error occurred, check server error log for more information.

We then receive the following information in the Error.logs:
Uncaught Error: Call to a member function GetKey() on null in /var/www/html/.../IPMgmtExtraMenus.php:44 & 150

The code contains the following code in lines 44 and 150:
$id = $oObj->GetKey();

We know that GetKey has no value in these lines, so we need a solution for this.

Discussion

  • Pierre Goiffon

    Pierre Goiffon - 2023-11-17

    Hello,
    Please use tickets only for qualified bug or enhancement requests. For anything else like this assistance request, use the forums ("discussion" tab).

    About your problem, did you run the setup again ?
    Also, check your db consistency ? (System / Database integrity)
    What are iTop and TeemIP versions ?

     
  • Pierre Goiffon

    Pierre Goiffon - 2023-11-17
    • status: new --> assistance
    • assigned_to: Pierre Goiffon
     

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