auto creation of problem ticket from repetitive incidents

An easy, extensible web based IT service management platform

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#1908 auto creation of problem ticket from repetitive incidents

Milestone: Unassigned

Status: closed

Owner: Pierre Goiffon

Labels: 1 (1)

Resolution:

Component: User Interface

Priority: Medium

Version: 2.6.1

Type: enhancement

Updated: 2020-10-14

Created: 2020-10-14

Creator: khurram khan

Private: No

if in a month more than four Incident tickets have same service and subservicecategory and same CIs then auto genrate a problem ticket .

Discussion

Pierre Goiffon - 2020-10-14

Hello,
This is not something that should be contained in iTop but rather in a custom module - and it is easyly doable.
See the wiki part on this : Customizing iTop [iTop Documentation]

I'm closing this ticket, but if you need more help don't hesitate to use the forums ("discussion" tab)

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Pierre Goiffon - 2020-10-14

status: new --> closed

assigned_to: Pierre Goiffon

Priority: Critical --> Medium

Type: defect --> enhancement
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