#1282 Impossible to assign user request

[Thierry P]

although a delivery model is set to the team of the organisation, there's no team available to assign to my user request

installed modules

• External user authentication (2.2.0)
• User authentication based on LDAP (2.2.0)
• User authentication based on the local DB (2.2.0)
• Tickets Attachments (2.3.0)
• Configuration Management (CMDB) (2.3.0)
• Datacenter Management (2.2.0)
• End-user Devices Management (2.2.0)
• Portal Development Library (1.0.0)
• Enhanced Customer Portal (1.0.0)
• Advanced Storage Management (2.2.0)
• Virtualization Management (2.2.0)
• Change Management (2.3.0)
• Simple Ticket Management (2.3.0)
• Service Management (2.3.0)

support info

===== begin =====
iTopVersion: 2.3.1
iTopBuild: 2832
iTopBuildDate: 2016-07-08 15:33:14
DataModelVersion: 2.3.0
MySQLVersion: 5.6.31
PHPVersion: 5.4.16
OSVersion: Linux
WebServerVersion: Apache/2.4.6 (CentOS) PHP/5.4.16
PHPModules: Core, date, ereg, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, SPL, iconv, Reflection, session, standard, shmop, SimpleXML, sockets, mbstring, tokenizer, xml, apache2handler, curl, dom, fileinfo, gd, json, ldap, exif, mysqlnd, mysql, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, posix, snmp, soap, sqlite3, sysvmsg, sysvsem, sysvshm, wddx, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash
ItopSetting/cron_max_execution_time: 600
ItopSetting/timezone: Europe/Paris
PHPSetting/memory_limit: 128M
PHPSetting/max_execution_time: 30
PHPSetting/upload_max_filesize: 2M
PHPSetting/post_max_size: 8M
MySQLSetting/max_allowed_packet: 4194304
MySQLSetting/key_buffer_size: 8388608
MySQLSetting/query_cache_size: 1048576
MySQLStatus/Key_read_requests: 11509
MySQLStatus/Key_reads: 7
InstallDate: 2016-07-25 09:08:04
InstallPath: /var/www/html/itop/
InstalledModule/authent-external: 2.2.0
InstalledModule/authent-ldap: 2.2.0
InstalledModule/authent-local: 2.2.0
InstalledModule/itop-attachments: 2.3.0
InstalledModule/itop-backup: 2.2.0
InstalledModule/itop-config-mgmt: 2.3.0
InstalledModule/itop-config: 1.0.2
InstalledModule/itop-datacenter-mgmt: 2.2.0
InstalledModule/itop-endusers-devices: 2.2.0
InstalledModule/itop-portal-base: 1.0.0
InstalledModule/itop-portal: 1.0.0
InstalledModule/itop-profiles-itil: 2.3.0
InstalledModule/itop-sla-computation: 1.0.0
InstalledModule/itop-storage-mgmt: 2.2.0
InstalledModule/itop-tickets: 2.3.0
InstalledModule/itop-virtualization-mgmt: 2.2.0
InstalledModule/itop-welcome-itil: 2.2.0
InstalledModule/itop-bridge-virtualization-storage: 2.3.0
InstalledModule/itop-change-mgmt: 2.3.0
InstalledModule/itop-request-mgmt: 2.3.0
* InstalledModule/itop-service-mgmt: 2.3.0
===== end =====

[Denis]

Hi Thierry,

Did you check the user's rights (and the "Allowed Organizations"). Does it happen also when you are logged as an administrator?

[Thierry P]

Hi Denis,

I had all organisations to users, and i have the same problem with administrator user, i never can see a team in the list :(