Hi,
No-one has ever requested that feature, but it is possible by creating an iTop extension, which would remove the "service_details" field from the Ticket creation form used in the User Portal
See here
It won't remove a particular drop-down list of one of your Request template, it will remove the full feature of templating from the User Portal.
Having some fields of a template in console but not in portal, apart from the hidden/read-only field designed to explain to the agent the purpose of the various fields, it does not exist.
Last edit: Vincent @ Combodo 2025-06-30
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hello what i'm trying to inquire is about the input type Hidden. upon checking
its hide on the portal but cannot input it to the back office portal.
Basically I want to add fields on the Ticket and have it filled up by the
resolvers. please see screenshot [image: image.png] [image: image.png]
hi we just bought Customized request forms is there i way i can hide the dropdown list on PORTAL this is only for the back end user or agent.
i tried to set it to hidden (input type) its hidden on portal user but cannot edit on backoffice
im using itop version 3.2.1
extension Customized request forms Version: 2.4.3
Last edit: Edreach james Luzon 2025-04-28
Hi,
No-one has ever requested that feature, but it is possible by creating an iTop extension, which would remove the "service_details" field from the Ticket creation form used in the User Portal
See here
It won't remove a particular drop-down list of one of your Request template, it will remove the full feature of templating from the User Portal.
Having some fields of a template in console but not in portal, apart from the hidden/read-only field designed to explain to the agent the purpose of the various fields, it does not exist.
Last edit: Vincent @ Combodo 2025-06-30
hello what i'm trying to inquire is about the input type Hidden. upon checking
its hide on the portal but cannot input it to the back office portal.
Basically I want to add fields on the Ticket and have it filled up by the
resolvers. please see screenshot
[image: image.png]
[image: image.png]
On Mon, Jun 30, 2025 at 5:25 PM Vincent @ Combodo cisou@users.sourceforge.net wrote:
Last edit: Edreach james Luzon 2025-07-02