Edreach james Luzon

hello what i'm trying to inquire is about the input type Hidden. upon checking its hide on the portal but cannot input it to the back office portal. Basically I want to add fields on the Ticket and have it filled up by the resolvers. please see screenshot [image: image.png] [image: image.png] On Mon, Jun 30, 2025 at 5:25 PM Vincent @ Combodo cisou@users.sourceforge.net wrote: Hi, No-one has ever requested that feature, but it is possible by creating an iTop extension, which would remove the "service_details"...

hello what i'm trying to inquire about the input type Hidden. upon checking its hide on the portal but cannot input it to the back office portal. Basically I want to add fields on the Ticket and have it filled up by the resolvers. please see screenshot [image: image.png] [image: image.png] On Mon, Jun 30, 2025 at 5:25 PM Vincent @ Combodo cisou@users.sourceforge.net wrote: Hi, No-one has ever requested that feature, but it is possible by creating an iTop extension, which would remove the "service_details"...

hi we just bought Customized request forms is there i way i can hide the dropdown list on PORTAL this is only for the back end user or agent. i tried to set it to hidden (input type) its hidden on portal user but cannot edit on backoffice im using itop version 3.2.1 extension Customized request forms Version: 2.4.3

hi we just bought Customized request forms is there i way i can hide the dropdown list on PORTAL this is only for the back end user or agent. i tried to set it to hidden (input type) im using itop version 3.2.1 extension Customized request forms Version: 2.4.3

HI i have similar challenges before and here is what i did. 1st i modify the organization to add "SMTP Email sender" to declare what email address should be used. then i connect all email addresses to 1 email to resolve the issue for SMTP OAuth by the way im using Gmail. you can do that on multiple sender just allow the 1 email address to sent on their behalf. Then on the notification email call the email address that you declare in that organization. hope it helps Thanks

oh so thats what i'm missing thank you very much here is the part that i updated $oApprovalRequestCancel = new DBObjectSet( DBObjectSearch::FromOQL($sOQL), array(), array('id' => $this->Get('id')) );

hello want to seek some help on you guys i created an extension to cancel the request and update the approvalScheme below is my method. basically if user want to cancel their request i want to update also the approvalscheme table to avoid apearing in list of approval but the status is closed public function cancelot() { $otCancelValue = $this->Get('ot_cancel'); $sOQL = "SELECT ApprovalScheme WHERE obj_key = :id"; $oApprovalRequestCancel = new DBObjectSet( DBObjectSearch::FromOQL($sOQL), array('id'...

Thanks jeff on the idea i get it now i update the method on this to this <method id="OnInsert" _delta="redefine"> <static>false</static> <access>protected</access> <type>Overload-DBObject</type> <code><![CDATA[ protected function OnInsert() { parent::OnInsert(); $this->ComputeImpactedItems(); $this->SetIfNull('last_update', time()); $this->SetIfNull('start_date', time()); $this->computeHours(); }]]></code> </method> now it actually works Thanks