Menu

Error Installing extention from store

2022-06-03
2022-07-01
  • Michael Maertzdorf

    So I have the "task" to update a "tad" updated ITOP (v2.6.0) to v2.7.x

    I figured the best way would be to first update any installed extentions, then update to 2.6.3 and then update to 2.7.6 (LTS)

    I managed to update "Mail to ticket automation", yet I seem to keep on getting error's with "User Action configurator"

    Getting quit a lot of the following error's:

    Warning: rmdir(/var/www/html/data/cache-production/apc-emul): Directory not empty in /var/www/html/setup/setuputils.class.inc.php on line 702
    {"code":0,"message":"Ok","fields":[]}
    Warning: Cannot modify header information - headers already sent by (output started at /var/www/html/setup/setuputils.class.inc.php:657) in /var/www/html/application/ajaxwebpage.class.inc.php on line 148

    Warning: Cannot modify header information - headers already sent by (output started at /var/www/html/setup/setuputils.class.inc.php:657) in /var/www/html/application/ajaxwebpage.class.inc.php on line 148

    Warning: Cannot modify header information - headers already sent by (output started at /var/www/html/setup/setuputils.class.inc.php:657) in /var/www/html/application/ajaxwebpage.class.inc.php on line 148

    Warning: Cannot modify header information - headers already sent by (output started at /var/www/html/setup/setuputils.class.inc.php:657) in /var/www/html/application/ajaxwebpage.class.inc.php on line 148

    Warning: Cannot modify header information - headers already sent by (output started at /var/www/html/setup/setuputils.class.inc.php:657) in /var/www/html/application/ajaxwebpage.class.inc.php on line 148

    Removing the files does not fix it (they are re-created it seems again by "APC" (the caching plugin/extention).

    How to resolve this?

     
  • Jeffrey Bostoen

    Jeffrey Bostoen - 2022-06-04

    Make sure iTop is not in use. It should be safe to delete the cache-production folder before running the setup.

    Not sure if it's needed to go to 2.6.3 in between?

     
  • Michael Maertzdorf

    Hmm, I thought it was a cronjob (For LDAP), yet It still was throwing the error's (once I disabled the LDAP)

    Were can I still manually download this specific extention?

    "User Action configurator" v1.4.1

     

    Last edit: Michael Maertzdorf 2022-06-04
  • Pierre Goiffon

    Pierre Goiffon - 2022-06-30

    Hello,
    Check the offical upgrade procedure : Upgrade iTop [Combodo Private Wiki]
    Read the migration notes really carefully !

     

Log in to post a comment.