hi team, I am trying to configure a notification that is sent to the user when the IT team closes the ticket
I use this consulate and it doesn't work SELECT Person WHERE id=:this->caller_id
Can you share more about your configuration, and the trigger you set up? Because your query seems correct at first sight.
This is the configuration that I am using
Type=Trigger (on entering a state) Description=5-Request is Closed Target class=Request Filter= State=closed
Notification
Name= Request is Closed Description=Closed Status=production From=xxxxxx@xxx.com Reply to= To=SELECT Person WHERE id=:this->caller_id Cc= bcc= subject= Ticket Closed body=Ticket Closed importance=normal
Thanks, I was able to solve it
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hi team,
I am trying to configure a notification that is sent to the user when the IT team closes the ticket
I use this consulate and it doesn't work SELECT Person WHERE id=:this->caller_id
Can you share more about your configuration, and the trigger you set up?
Because your query seems correct at first sight.
This is the configuration that I am using
Type=Trigger (on entering a state)
Description=5-Request is Closed
Target class=Request
Filter=
State=closed
Notification
Name= Request is Closed
Description=Closed
Status=production
From=xxxxxx@xxx.com
Reply to=
To=SELECT Person WHERE id=:this->caller_id
Cc=
bcc=
subject= Ticket Closed
body=Ticket Closed
importance=normal
Thanks, I was able to solve it