Extension overloaded method not being called

[Cyro]

Hello!

I'm trying to create an extension to be able to get the last person who emailed a ticket into a field of the user request ticket. I'm using Combodo email synchro and a custom extension to do this. My issue is that the function BeforeUpdateTicket does not seem to be called since I am not getting any updates to error.log or actual updates to the ticket after an email is received. I'm trying to replace the stub implementation: https://github.com/Combodo/itop-standard-email-synchro/blob/94aca081de28f5f6f45fb485cfa171cfcf10837a/datamodel.itop-standard-email-synchro.xml#L908

Heres the extension:

   <class id="UserRequest">
        <fields>
          <field id="last_updater" xsi:type="AttributeExternalKey" _delta="define">
            <sql>lastupdater_id</sql>
            <target_class>Person</target_class>
            <is_null_allowed>true</is_null_allowed>
            <on_target_delete>DEL_MANUAL</on_target_delete>
            <allow_target_creation>false</allow_target_creation>
          </field>
        </fields>
       <presentation>
          <details>
            <items>
              <item id="col:col2" _delta="must_exist">
                <items>
                  <item id="fieldset:Ticket:contact" _delta="must_exist">
                    <items>
                      <item id="last_updater" _delta="define">
                        <rank>31</rank>
                      </item>
                    </items>
                  </item>
                </items>
              </item>
            </items>
          </details>
        </presentation>
    </class>
    <class id="MailInboxStandard">
      <parent>MailInboxStandard</parent>
      <methods>
        <method id="BeforeUpdateTicket">
          <static>false</static>
          <access>protected</access>
          <type>Overload-DBObject</type>
          <code><![CDATA[
            protected function BeforeUpdateTicket(Ticket $oTicket, EmailMessage $oEmail, Contact $oCaller)
            {
              // Get the contact ID
            $contactId = $oCaller->GetKey();
            IssueLog::Info("Caller ID: " . $contactId);

            // Set the last_updater field to the contact ID
            $oTicket->Set("last_updater", $contactId);
            }
          ]]></code>
          </method>
      </methods>
    </class>

In the dependencies I've added:

    'dependencies' => array(
        'itop-standard-email-synchro/3.4.4'
    ),

[Stephen Abello]

Hi Cyro,

It looks like you're missing a _delta attribute on your <method> element.
Try adding _delta="redefine" and let us know if it works

Hope this helps
Stephen

[Cyro]

Heya!

Thank you, I can't believe I didn't notice that it was missing! It works perfectly now. 😊