Hi, after upgrading our iTop instance to version 3.0, the Ticket's URL and Ref number/id are not synchronize anymore. The URL is decrementing with n-7 as its value.
How can we sync this again? Thank you for your help.
You're running into this: https://www.itophub.io/wiki/page?id=3_0_0%3Ainstall%3A260_to_270_migration_notes ( a change introducted in iTop 2.7 where "id" and "ref" could be something different).
I don't know of a way to sync them.
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Hi, after upgrading our iTop instance to version 3.0, the Ticket's URL and Ref number/id are not synchronize anymore. The URL is decrementing with n-7 as its value.
How can we sync this again?
Thank you for your help.
Last edit: Rie Ann 2024-05-06
You're running into this: https://www.itophub.io/wiki/page?id=3_0_0%3Ainstall%3A260_to_270_migration_notes ( a change introducted in iTop 2.7 where "id" and "ref" could be something different).
I don't know of a way to sync them.
Last edit: Jeffrey Bostoen 2024-05-06